Solution Customer Success Manager - Digital Supply Chain- NortheastAs a Supply Chain Solution Customer Success Manager (S-CSM), you will act as a trusted advisor, maximizing customer lifetime value by delivering Supply Chain expertise to customer executives and their line of business while accelerating near term value delivery via the rapid adoption and consumption of SAP Supply Chain solutions.
Responsibilities:Build deep executive relationships and earn trusted advisor status with customers.Identify new opportunities for customers to leverage new or expanded SAP solutions within and outside of the Supply Chain portfolio.Mitigate churn and manage renewals of SAP solutions/services.Identify sales leads and support sales in expansion and upsell efforts.Manage through crisis and de-escalate customer situations.Drive renewals, expansions, and up-sells of subscription or perpetual license-based solutions.What you bring:Strong executive presence and relationship building skills.Deep knowledge of business models, strategies, and line of business processes.Proven ability to handle difficult customer situations and discuss complex issues with customer executives.Experience with cloud software solutions and delivery models.Line of Business experience in Supply Chain Planning, Asset Management, Manufacturing, Warehouse Management, Transportation Management, or Product Lifecycle Management.Expert level buying center/Lines of Business domain expertise.Ability to apply risk-mitigation strategies to customer situations.Knowledge of SAP Supply Chain solution portfolio and the business processes they enable.Some technical understanding for assigned solution area to address technical issues with customers.Bachelor's degree or equivalent required.Experience in business software.Knowledge of SAAS and IAAS processes.Strong program/project management and governance skills.Relationship-driven mindset with excellent verbal and non-verbal communication skills.Experience driving renewals, expansions, and up-sells of subscription or perpetual license-based solutions.Meet your team:You will work closely with SAP MU leadership, account teams, industry teams, and solution management organization. You will also coordinate internal SAP and partner resources to ensure value delivery.
Skills you'll use:Business AcumenEffective CommunicationCustomer Success ManagementDigital Supply ChainCandidate(s) will be required to work 3 days a week in office/client site as per our Pledge to Flex return to office policy.
SAP is not offering relocation with this role.
SAP is not offering sponsorship with this role.
Compensation Range Transparency:SAP believes the value of pay transparency contributes towards an honest and supportive culture and is a significant step toward demonstrating SAP's commitment to pay equity. The targeted combined range for this position is ******** USD. The actual amount to be offered to the successful candidate will be within that range, dependent upon the key aspects of each case which may include education, skills, experience, scope of the role, location, etc. as determined through the selection process.
Requisition ID: 408235 | Work Area: Sales | Expected Travel: 0 - 40% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid
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