Your Impact
This is an important client-facing role with an opportunity to lead and mature professionally in an accelerated business growth environment. You will collaborate with clients and project teams to architect and deliver integrations that provide meaningful value to our public safety partners. This person will implement processes to ensure quality, productivity, and client satisfaction. Under minimal supervision, the Solutions Architect ensures that the highest level of customer satisfaction is achieved through timely delivery of the highest possible level of technical services that include system interface construction, technical project scoping, and system analysis.
Location: Hybrid - Must report into one of our Hub locations listed below
(Scottsdale AZ, Seattle Washington, Boston MA, Denver CO, Atlanta GA)
Required to travel up to 10% within the U.S
Reports to: Manager, Solutions Architect
Direct reports:0 (Individual contributor role)
What You'll Do
Work as a client-facing member of the Software Solutions Delivery Team
Work with a team of networking and software professionals to deliver Axon technology to public safety clients
Analyze IT system architectures for the purposes of scoping technical projects and recommending system improvements
Manage technical projects remotely and at client sites
Engage with public safety's technical and non-technical leadership to communicate project progress
Work with account management team to ensure customer needs are being met
Ensure the highest level of service for Axon software deployments
Identify integration opportunities between agency systems (cloud and/or on-prem) and Axon's products
Recommend deployment plans for the identified integrations that drive key outcomes for the agency
Work closely with product, sales, software engineers, and agency technical stakeholders to understand agency goals and program outcomes
Capture requirements, implement third-party solutions in development environments, perform initial reviews to determine feasibility of integration, document technical capabilities required to meet business requirements, work with Director of Integrations and developers to build, test, and deploy new integrations
Work with the Director of Integrations and developers to build and document integrations and support requirements
Write code to leverage API capabilities to optimize implementation tasks, working with DevOps to merge code that is used for repetitive tasks (e.g., Camera management and maintenance, dynamic data integration)
What You Bring
Bachelor's Degree highly preferred or equivalent work experience
4+ years of experience in analyzing and developing technical systems and software solutions
Hands-on experience with APIs structures and systems integration (REST, SOAP)
Intermediate skills in SQL, Python, Java, and Cloud (AWS and/or Azure)
Advanced networking knowledge and experience in managing technical projects, implementations, and integrations from inception to successful completion, including LAN/WAN, security, IP Video and Video Management Systems
Expert-level understanding of Linux frameworks, including containerization platforms (Docker preferred)
Familiarity with cloud technologies as well as software development packages and data management tools
Demonstrated system-level understanding of enterprise software systems
Excellent written and verbal communication skills: demonstrated ability to work with all levels of technical proficiency to understand needs and communicate work
Project Management experience and/or certifications (i.e., PMI Certifications) are a plus, but not required
Willingness to join forces and drive company-wide initiatives across multiple departments
Able to effectively manage multiple projects, priorities, and tasks within a dynamic environment
Enthusiasm and commitment to AXON's Mission, Core Values, and Program Mission
Handle confidential and highly sensitive information
Must pass a Criminal Justice Information Services (CJIS) background check and maintain CJIS clearance
Benefits that Benefit You
Competitive salary and 401k with employer match
Discretionarypaid time off
Paid parental leave for all
Medical, Dental, Vision plans
Fitness Programs
Emotional & Mental Wellness support
Learning & Development programs
And yes, we have snacks in our offices
Benefits listed herein may vary depending on the nature of your employment and the location where you work
The Pay: Axon is a total compensation company, meaning compensation is made up of base pay, bonus, and stock awards. The starting base pay for this role is between USD 92,000 in the lowest geographic market and USD 138,000 in the highest geographic market. The actual base pay is dependent upon many factors, such as: level, function, training, transferable skills, work experience, business needs, geographic market, and often a combination of all these factors. Our benefits offer an array of options to help support you physically, financially and emotionally through the big milestones and in your everyday life. To see more details on our benefits offerings please visit www.axon.com/careers/benefits.