Airtable is the no-code app platform that empowers people closest to the work to accelerate their most critical business processes. More than 500,000 organizations, including 80% of the Fortune 100, rely on Airtable to transform how work gets done.
As a member of our Professional Services organization, you'll partner closely with our clients, Services team, and Account teams to design and deliver transformative solutions. You'll advise on and visually map complex business processes, shape data governance models, and create implementation plans that allow our customers to realize value from Airtable's platform quickly and efficiently. You'll also play a crucial role in shaping key processes and organizational structure as we scale. This opening is specifically for a role on the West Coast (PT or MT time zones).
What you'll doPartner with Airtable Engagement Managers to validate scope for professional services engagementsDeeply understand clients' business processes, requirements, and pain points; advise on best practices for integrating Airtable into their workflowAdvise customers on the creation and management of their data governance models from license administration through long-term solution maintenanceDevelop solution architecture designs, implementation plans, and project timelines that align with clients' objectives and requirementsDeveloper mindset - provide technical guidance and support to clients and internal teams throughout the implementation process, addressing concerns or issues that ariseRespond to customer feedback; mitigate objections with sound counsel and relay any product improvements to the right Airtable cross-functional partnersManage project plans when delivering single consultant engagements ensuring on-time delivery, risk mitigation, and regular project communicationsPartner with other services and partner team members on larger engagementsTravel up to 30%Who you areYou have 5+ years of solution engineering, consulting, or implementation experience supporting Enterprise SaaS platformsYou're well-versed in database design and governance best practices and familiar with the Enterprise SaaS technology landscapeAbility to understand and customize messaging and consulting across verticals, use cases, and geographiesYou have a keen understanding of business workflows and are comfortable using process mapping tools such as LucidChart and VisioYou have excellent communication skills: you can modulate your style to engage stakeholders of varying seniority and technical backgrounds, and you deliver compelling presentations and product demonstrationsYou have 3-4 years of experience in a professional services or consulting roleYou are able to prioritize and influence customer priorities (including pushing back on customers when needed) and demonstrate strong project management capabilitiesYou're able to influence customer priorities, prioritize competing demands, and balance customer needs against the priorities of our businessYou are a highly collaborative team player who is comfortable navigating ambiguity and thrives collaborating with a broad range of cross-functional teamsYou're able to adapt to new technologies and learn quickly; previous experience with Airtable is not required but very welcome!Airtable is committed to working with and providing reasonable accommodation to individuals with disabilities. If you have a medical condition or disability which inhibits your ability to complete any part of the application process, please complete our Accommodations Request Form and let us know how we may assist you.
Airtable is an equal opportunity employer. We embrace diversity and strive to create a workplace where everyone has an equal opportunity to thrive. We welcome people of different backgrounds, experiences, abilities, and perspectives. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or any characteristic protected by applicable federal and state laws, regulations, and ordinances.
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