The Solutions Consultant engages customers post-sale and provides guidance, insights and enablement to help them effectively implement their use case and meet their business objectives. The goals of the Solutions Consultant are to provide product recommendations and configurations, provide technical and business use expertise for our application and both native and non-native integrations, ensure proactive communication to clients and internal staff, and translate simple to complex business requirements from the customer to a solution that meets those needs with Sign In Solutions (SIS). The Solutions Consultant drives projects to completion by anticipating the needs of the clients and ensuring the alignment of the internal and external teams focused on the implementation. This is a pivotal role in that the successful and accelerated onboarding of our customers is critical to their success. The Solutions Consultant is often the face of SIS and is typically the customers' first experience with the product and company. Passion for customers, professional maturity, technical fluency, excellent communication and presentation skills as well as the ability to enable customers to adopt change while driving to key deliverables, is critical in this role. This is a hybrid role ( 3x/week in the office) based in St Petersburg, FL. About Us Sign In Solutions is the innovative workplace enablement partner that goes beyond traditional visitor management, combining the comprehensive software and real-time analytics modern organizations need to mitigate risk, elevate experiences, and empower people. Launched in 2021 with funding from PSG V, Sign In Solutions acquired Sign In App, Sign In Enterprise (formerly Traction Guest), Sign In Compliance (formerly ThreatSwitch), Sign In Workspace (formerly Pronestor) , Sign In Scheduling (formerly 10to8) and Sign In Central Record (formerly SCR Tracker) Culture: Culture is important at Sign In Solutions. Our values don't just sit on a glossy page. We live them every day. Our values are the cornerstone of who we are: Customer 1st Respect & Dignity Accountability & Empowerment Honestly & Positivity We're Here To Win Do Good & Give Back
\n Skills:3+ years recent experience in a customer facing, advisory or consulting delivery roleKnowledge of Microsoft Exchange settings and configurations is considered a bonus!Bachelor's degree in Business or a related field (preferred).Proven experience supporting and onboarding enterprise customers.Excellent communication and problem-solving abilityA proactive attitude in delivering Customer First experiences Ability to develop and deliver messages and presentations to technical and non-technical audiencesProficient in services related software and technology.Ability to work in a fast-paced and challenging environment.Proactively drive key milestones and outcomes as outlined by the customer and in alignment with the program frameworkMeet deadlines for customer engagements and deliverablesLeverage applicable systems and processes to manage customer projects What You Will Be Doing:Consistently plan and deliver on-time projects and solutions guidance to our customersProvide impactful solutions and result in highly successful accounts enabling strong adoption, renewal and upsellConsistently execute against the defined onboarding processes within the defined program scopeConvert customer needs & business objectives to a product solutionGuide customers in the build and testing of their use caseIdentify gaps and deliver solutions to drive SIS use cases in partnership with customersDeliver a superior onboarding experience and custom configurations to the customer by setting & meeting expectations Proactively drive key milestones and outcomes by executing configurations for customers Mitigate risks proactively to ensure timely executionManage a high volume of projects and stay up to date with relevant notes, time entry and project status reportingEngage with cross-functional teams as needed to complete customer projects and/or drive program initiativeStay current on product features and functionality, platform changes, and partner technologies by attending enablement sessions, product release meetings, and other enablement activities to improve product knowledge.Contribute to the growth and evolution of the team by sharing customer and/or industry insights during meetings and driving new ways to improve the customer experience and/or drive better enablement for adoption
\nThis isn't just about us getting to know you. We believe you need to dive in to get to know us. We encourage you to research and read up on our company news and articles. Throughout the recruitment process, you will be given the opportunity to ask lots of questions, meet different members of our team, and get hands on to showcase your skills. As you get to know what we're all about, we hope you'll become increasingly confident and excited that we could be your next big move. Once your application is received and reviewed, qualified candidates will move on to our next steps. Our general recruitment process has the following steps: Screening call with Hiring Manager Formal interview with Hiring Manager Knowledge interview with members of the team Culture meeting with other members outside of the Customer Success Department We are an equal opportunity employer and love diversity at our company! We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, or disability status.