We proudly serve a diverse clientele, including over 2,000 organizations worldwide, encompassing over 50% of the Fortune 100 companies. Our global reach extends across Congress, all 50 state legislatures, major U.S. cities, the European Union, and beyond. Notably, we recently acquired Capitol Canary, a renowned leader in grassroots advocacy software.
Role Overview:
As a member of the Professional Services team within our esteemed Customer Success department, you will play a pivotal role in guiding new clients through their onboarding journey. This entails setting up their accounts, conducting user training sessions, and ensuring a seamless transition to utilizing our platform effectively. Additionally, you will offer ongoing support to clients seeking managed services assistance.
Key Responsibilities:
First Week: Immersion into the Customer Success team, acquainting yourself with our functions, tools, and colleagues.
First Month: Deep dive into understanding our products, their value propositions, and diverse use cases. Proficiency in conducting product trainings and multi-client onboarding workshops.
First Six Months: Execution of initial implementation cohorts and introduction to tailored enterprise solutions, ensuring a smooth onboarding experience.
First Year: Consistently meeting or exceeding implementation and adoption targets, leveraging subject matter expertise to offer custom Managed Services in areas such as Public Affairs, Grassroots Advocacy, Stakeholder Mapping/Management, Legislative Tracking, or Graphic Design. Driving process enhancements to optimize implementation procedures.
Candidate Profile:
Minimum two (2) years of relevant experience in roles like Customer Success Manager, Account Manager, Implementation Consultant, or Professional Services Associate within a Software-as-a-Service (SaaS) environment.
Exceptional organizational skills with a proven track record of managing projects involving internal and external stakeholders.
Background or expertise in at least one (1) of the following areas: Public Affairs, Grassroots Advocacy, Stakeholder Mapping/Management, Legislative Tracking, or Graphic Design.
Process-oriented mindset with adeptness in handling multiple tasks simultaneously while adhering to project milestones and internal metrics.
Innate ability to build rapport and cultivate relationships, whether in-person or online.
Strong communication skills, with a knack for garnering buy-in from relevant stakeholders and driving consensus.
Passion for technology and a penchant for educating others on leveraging technology to simplify everyday challenges.
Desire to make a meaningful impact on customer experience within a dynamic startup environment.
About the Customer Success Team:
Committed to ensuring an exceptional client experience with our platform.
Facilitates team and individual product demonstrations and trainings, promoting best practices in government affairs.
Rapidly addresses user challenges with creative solutions, serving as dedicated advocates for client needs.
Fosters personal connections with users and team members alike, fostering a supportive and collaborative environment.
Work Environment:
Hybrid work model offering flexible remote and in-office options.
Vibrant, sunlit office space located in downtown Washington D.C., easily accessible via metro, bus, or rideshares.
Opportunities for team bonding and recreational activities through Quorum Fun events, both in-person and remote.
If you're eager to contribute to a rapidly growing company reshaping the advocacy landscape, we encourage you to reach out. We look forward to connecting with you!
Compensation and Benefits:
On Target Earnings: $72,500.00 - $87,500.00 (OTE expectations dependent upon base salary)
Base Salary: $65,000.00 - $80,000.00 (commensurate with experience)
Variable Compensation: Up to $7,500.00 in annual bonuses tied to performance against key performance indicators
Comprehensive benefits package including flexible Paid Time Off, paid holidays, professional development opportunities, parental leave, and more.
For inquiries about this role or any other open positions, please contact us.
Quorum Is Working to Advance Pay Equity: To foster a diverse and inclusive workplace, we have implemented a "No Negotiation" policy for base salary offers for roles currently staffed by three or more team members. We believe in transparent and equitable compensation practices, ensuring all candidates have equal access to compensation information.
EEO/AA/F/M/Vet/Disabled: We comply with all requirements for US government federal contractors issued by the OFCCP, IFR, and the terms of our government contracts.
Employment Type: Full-Time
Salary: $ 65,000.00 88,000.00 Per Year
