Who we are: We are a brilliant team making our history to evolve the commerce industry. fabric is the next-generation commerce platform that is designed to provide the commerce services customers expect so they can build world-class experiences, anywhere.
fabric is on a mission to revolutionize commerce for everyone, and we empower businesses that are striving to deliver commerce that drives conversion and customer outcomes. Leading retailers, including Chico's, Brooklinen, and Ashley's Furniture, trust fabric to run their modern commerce business. Headquartered in San Francisco, fabric was founded in 2017 by a group of industry veterans determined to bring the same technical principles found at Amazon to retail.
No matter what field you are in, fabric has exciting opportunities for people passionate about making a difference and skilled at what they do!
Here are four questions you should ask yourself:
Do I believe in fabric's mission?Am I eager to build cool things?Am I excited to collaborate with brilliant people?Am I motivated to disrupt e-commerce?If the answer is yes, we want to talk to you!
Where we hire: United States (California, Washington, New York, Texas, Massachusetts)
Your next career: The Solutions Engineer plays a key role in our organization by supporting the sales team, partnerships and customers through their technical and domain expertise. This role requires deep technical acumen with a thorough understanding of Commerce best practices in order to deliver solutions that meet clients' business needs. The ideal candidate will have a strong background in eCommerce technologies, excellent problem-solving skills, and the ability to work collaboratively with both internal and external teams.
Your responsibilities: Support the sales team with technical aspects of the sales processesConfigure and maintain demo environments for Sales related needs, including the deployment and testing of new features to those environmentsTroubleshoot and resolve technical issues related to functionality, integrations, and performance.Partner and meet with clients to understand their business requirements and ensure proposed solutions meet their expectationsDeliver bespoke demonstration scenarios for internal and external audiencesDevelop and deliver proofs of concept (POCs) in support of sales opportunitiesBecome an expert on fabric products and related ecosystem technologiesWriting technical responses to RFP/RFQ/RFIsContribute to the development of product documentation, knowledge base articles, and best practice guidelines.Intake of customer feedback in order to communicate with product & engineering teams for potential roadmap initiativesWhat you bring to the table: Bachelor's degree in Computer Science, Engineering, Information Technology, or an equivalent degree3+ years of experience as an eCommerce Solutions Engineer or in a similar technical role within the eCommerce domain.Strong understanding of eCommerce platforms and / or Order Management Systems (e.g., Shopify, Magento, Commercetools, Salesforce Commerce Cloud, Manhattan & Associates, Fluent Commerce, etc)Expertise in working with REST APIs and related tools like PostmanUnderstanding of front-end web development frameworks such as React, Next.js, Vue.jsAbility to set up test automation scripts using technologies like SeleniumExperienced at demonstrating software using a value-based approachExcellent problem-solving skills and a proactive approach to addressing technical challenges.Has demonstrated the ability to resolve complex technical issues involving multiple systems in order to deliver solutionsTrack record of contributing and developing technical sales assets (demos, POCs, architecture readouts)Strong communication and interpersonal skills, with the ability to explain complex technical concepts to non-technical stakeholders.Ability to manage multiple deliverables and effectively prioritize the workloadExperience with project management tools and methodologies is a plus.Experience with leading Content Management products and tools is a plusSalary: $122,000 - $162,000 a year
The annual base salary range for this full-time position reflects the minimum and maximum target salaries for the position across all US locations. Actual pay may vary, depending on qualifications, experience and location. In addition, this role may be eligible for an annual performance bonus, equity options, and company benefits (your recruiter can share more details during the hiring process). Final offer amounts may vary from the amounts listed above.
What we bring to the table: Competitive compensation packagesPTO and Holiday plansBenefits packages which include Medical, Dental, Life, and VisionWellness & Technology Programs401k ProgramFast-paced, fun and collaborative environmentA team invested in you both personally and professionally*fabric is an equal opportunity employer as well as a government contractor that shall abide by the requirements of 41 CFR 60-300.5(a), which prohibits discrimination against qualified protected Veterans and the requirements of 41 CFR 60-741.5(A), which prohibits discrimination against qualified individuals on the basis of disability.
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