About the Brand:
Biologique Recherche is a principled, artisanal, craft-based skincare line that is meticulously designed for professional services and expert recommendations, found within the most prestigious Spas and Salons, globally. Biologique Recherche has a reputation for astounding, efficacious, customized beauty products based on a clinical approach to skin, body, and hair care. Our product range uses pure, concentrated, raw active ingredients and the most advanced, innovative formulations in the premium skincare category. The global flagship beauty institute is located on the prestigious Champs-Elysées, in Paris. The USA headquarters is in NYC on Fifth Avenue and the Flagship Ambassade Spa is in LA on Melrose Place.
Role: Spa Coordinator/Brand Ambassador
The right candidate is comfortable in a high-end luxury environment and for who client experience is a priority. Spa Coordinators serve as the friendly and welcoming face of the spa, keep operations organized and running smoothly, while always portraying a polished and professional demeanor. You will be our client's first and last impression. This position reports to and supports the Boutique & Spa Manager.
Responsibilities:Greet clients and assist them during their visit, ensuring a positive, consistent guest experience.Act as a host and owner of the BR experienceDeliver gracious hospitality and ensure a smooth and successful check-in and check-out processAssist clients with pre-appointment formsSchedule, maximize and coordinate appointments.Manage spa phone & email communications including : answering client inquiries, appt request, and general product & service knowledge.Sell services, packages, retail products & take payments.Ensure the spa operations run smoothly; track inventory, stock supplies, keep spa aesthetics presentable.Supervises daily operations including opening and closing procedures and general spa maintenance: ensure areas are clean, safe, and well maintained.Perform follow-up calls after certain procedures.Who you are:Excellent verbal and written communication, customer service and phone skillsSocial perceptiveness and situational awareness, especially in a luxury environmentProfessional manner, discretion, and appearance5+ years of customer service experience2+ years of Sales experience in a retail environment2+ years in the spa industry and/or hospitality, particularly skincareKnowledge of Microsoft Office and/or GSuiteCPR/First Aid Certified a huge plusBenefits:Medical/Dental/Vision401(k) MatchingCommuter BenefitsInstagram:
@biologique_recherche