Full job description Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!
What you will be doing
Summary:
This role oversees operational functions and performance of the Virtual Sequestration program. Responsibilities include managing customer implementation, support, and subsequent tactical tasks, ensuring seamless internal/external program operations. This position is categorized as working cross-functionally with various internal teams to work toward seamless execution and growth of the program. This role will contribute to continuous improvement efforts targeted at enhancing program operations.
Primary Role and Responsibilities:
Supports Product Manager with all operational aspects to drive seamless execution of the program
Understands and is knowledgeable on all aspects of the Program
Manages, with direction and support from the Product Manager, Program implementation/customer onboarding, including but not limited to customer set-up, product set-up, kick-off calls, etc., ensuring all tasks are effectively completed to provide a seamless launch to enrolled customers
Serves as a key customer contact for questions and issues that arise in the Virtual Sequestration program
Develops and monitors standard work processes and makes suggestions for modifications to increase and improve productivity, efficiency and accuracy for improving program operations; implements changes as directed or needed
Responsible for managing tactical operations with high level of complexity
Leads identification and preparation of data and KPIs for tracking customer behavior and system performance, ensuring customer-facing teams are prepared with data and insights to support clients and improve pull-through of the program
Creates and manages on-going internal and external reports – identifies opportunities for streamlining and/or creating dashboards to best support internal/external requirements
Manages on-going communications and support for program customers, scheduling and leading meetings as needed/required
Identifies and helps document program bugs/fixes and collaborates, as needed, with internal teams' subject matter experts to resolve Program issues
Helps to obtain and document customer feedback to identify opportunities for program development
Defines and understands the technical scope and objectives of the program
Adheres to and assists in the development of standards and procedures for program reporting and documentation
Works cross-functionally and clearly communicates program timelines, action items, etc
Drafts and types correspondence and/or presentations to be sent to internal and external contacts
Provides training to internal customer-facing teams on the Program to answer high level questions
Participates in customer and sales calls as the SME to support Program questions
Joins all relevant internal calls to understand issues, updates, and changes to the Program
Assists with a variety of scheduled and unscheduled projects occurring in the department at any given time
Must be willing to travel up to 10% of the time (including overnight travel) as required to effectively manage Program
What your background should look like
Requires some training in fields such as business administration, program management, computer sciences or similar vocations generally obtained through completion of a four-year Bachelor's Degree program, technical vocational training, or equivalent combination of experience and education
Normally requires a minimum of three plus years related and progressively responsible experience
Ability to handle multiple programs simultaneously with solid time management skills
Strong organizational skills; attention to detail
Ability to document business requirements
Ability to prioritize workload and consistently meet deadlines
Strong project management skills
Good analytical and problem-solving skills to evaluate business problems and apply applications knowledge to identify appropriate solutions
Good interpersonal skills; effective team player
Strong decision-making skills
Ability to communicate effectively both orally and in writing
Proficient in the use of Microsoft Office applications such as Excel, Word, Access and PowerPoint
What Cencora offers
We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members' ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave.
To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more.
For details, visit
Schedule
Full time Affiliated Companies
Affiliated Companies: AmerisourceBergen Drug Corporation Equal Employment Opportunity
Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.
The company's continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.
Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call or email
. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned
