Job Description:The Role Fidelity's Financial Intelligence Unit (FIU) is seeking a motivated Squad Leader/Product Owner with a passion for building business critical Fraud Prevention capability, using a range of data science, machine learning, software and data management technologies and tools. This is an individual contributor role.
The Team FIU strives to protect Fidelity businesses, clients, customers, and reputation by providing fraud management services, optimally balancing risk and customer experience. The Fraud Prevention organization within FIU deploys advanced AI/ML products inline in customer journeys to combat fraud for enterprise-wide financial products and services, working closely with business unit partners, vendors, fraud detection, investigation, surveillance and technology teams.
Responsibilities Lead the development of Customer Fraud Risk (CFR) prevention products through collaboration with Fraud Detection team, surveillance and investigation analysts team leaders, learning of evolving fraud patterns for consideration in product enhancements, and aligning on product designs and roadmaps.Define and maintain product backlog, prioritizing items based on fraud prevention, customer experience and operational efficiency needs, and collaborating with stakeholders to capture requirements.Set strategic direction for AI/ML workstreams around data identification, collection and qualification activities. Provide clarity on user stories and features to the data science and engineering team.Supervise all stages of product creation, including design and development. Ensure the product roadmap aligns with the overall Prevention and Detection Product Area vision and goals.Collaborate with customer experience owners and business technology teams to understand and anticipate their needs and translate them into product requirements.Work in an agile environment to refine priorities and outline expectations. Be open to change and ready to adjust based on feedback. Coordinate sprints and schedule releases. Serve as the technical liaison to the supported business groups. Lead CFR business integration activities.Produce product performance metrics and use them to identify improvement opportunities. Prepare business presentations to demonstrate results and alignment to expected outcomes. Build daily/weekly/monthly reports.Stay informed about new technologies and product features and how they can be used to our advantage.Required Skills Understanding of fraud landscape, business use cases, money movement, payments and account maintenance customer experiences and brokerage platforms capabilities.Proactive, self-starter with excellent project management skills and ability to manage multiple tasks effectively.Excellent communication skills with the ability to engage, influence, and inspire partners and team members to drive collaboration and alignment through positive relationships.Experience driving end-to-end delivery of AI/ML, data driven intelligence solutions.Background in launching products or services in partnership with engineering teams in an iterative manner.Balanced technical engineering/architecture knowledge and business acuity.Bachelor's degree and 5+ years of product development experience.Hands-on experience with Python, SQL, Excel and BI analytics tools.
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