POSITION OVERVIEW: Develop material client relationships to gain engagement and drive growth of Asurion products. The successful candidate will be responsible for exceeding financial and growth targets, managing day to day business requirements. Will assess and respond to gaps between current product, customer needs and competitive offerings, and build strong partner relationships from senior executive to working team levels. The position will also work with internal Partner Growth team members and other internal cross-functional areas to identify growth opportunities and process improvements.
ESSENTIAL JOB SKILLS/DUTIES: Serve as liaison between Asurion and the client, interacting with partner representatives at all levels, including senior management.Manage partner programs including budget responsibility and incremental revenue.Identify and follow through on new business opportunities.Identify necessary modifications to programs and processes; growing Asurion's business.Evaluate analyses of account activity/program performance.Develop and execute partner relationship strategy.Represent partner interests within Asurion.Travel to client sites and other locations as needed.Develop & manage preparation of presentations and other materials for the client which help sell and solidify Asurion's value proposition.Influence and partner with clients to develop and drive key strategies within all call center channels to offer Asurion's Soluto and Service Contract products.Develop sales strategy for each partner channel and resource allocation to drive growth.Establish and cultivate senior partner relationships in the customer care, technical support, and business development organizations.Demonstrate ability to influence without authority within complex partner organizations.Collaborate with peers across partner teams to drive best practices and ensure consistent, high quality and repeatable performance, including continuing evolution of the sales process.Partner with internal and partner training and development teams on channel training activities, including creation of sales training strategy, development and delivery of training programs.Deliver center/partner data to the internal teams to facilitate product advances based on demand and client direction.SKILLS: Technical skills: Demonstrated success in supporting sales through various channels, including Call Centers (inbound, outbound, care), Direct Sales, Field Techs (installation and service).Retail, financial or insurance industry experience strongly preferred.Must be comfortable presenting & training to groups of various size with limited product knowledge.Intermediate level abilities in Microsoft Office Suite and other client related applications.Contact management, time management and strong organizational skills.Availability and flexibility to travel within assigned territory with approximately 60% overnight travel.Ability to work independently and demonstrate initiative.Presentation skills to small and large groups.Customer collaboration and consensus building skills.Problem solving, negotiation and analytical skills.Communication and interpersonal skills.Previous experience managing and motivating a staff.Ability to manage multiple tasks.Superior analytical, communication and client management skills.Proven record of initiative, independence, and ability to recognize improvement opportunities.Previous oversight of multi-million-dollar budgets.Microsoft Office skills.Availability for travel.Sales experience desirable.Soft/Leadership Skills: Active listener; strong communication - verbal and non-verbal. Strong ability to influence.Effective and efficient problem solver; works through ambiguity; develops solutions; executes well.Directs time for team; delegates as needed; provides guidance and direction to team members.Leads relationships with key stakeholders and provides connections across business to achieve desired outcomes.Strong business acumen; effective at navigating roadblocks and driving team success.Drives change at the team level and across teams.Team leader and advocates for team to ensure success. Develops trust-based relationships.Seek individual and team feedback to support ongoing development and performance of self and others.Engage, inspire, and empower team members. Role model of high performance and effectively delegates work.Drives for continuous improvement. Seeks professional development.Accountable for performance of team; acting with a sense of urgency and with a customer first mindset.EDUCATION AND EXPERIENCE: Preferred Education and Experience
Bachelor's degree preferred (concentration in Business, Marketing or other relevant subject area is ideal).TRAVEL REQUIREMENTS: Travels: Yes
Percent of time: 60%
Overnight required: Yes
NOTE: THIS JOB DESCRIPTION IS NOT DESIGNED TO COVER OR CONTAIN A COMPREHENSIVE LISTING OF ACTIVITIES, DUTIES OR RESPONSIBILITIES THAT ARE REQUIRED OF THE EMPLOYEE. DUTIES, RESPONSIBILITIES, WORKING CONDITIONS, PHYSICAL DEMANDS, AND ACTIVITIES MAY CHANGE OR NEW ONES MAY BE ASSIGNED AT ANY TIME WITH OR WITHOUT NOTICE.
ASURION PROVIDES EQUAL EMPLOYMENT OPPORTUNITIES TO ALL EMPLOYEES AND APPLICANTS FOR EMPLOYMENT AND PROHIBITS DISCRIMINATION AND HARASSMENT OF ANY TYPE WITHOUT REGARD TO RACE, COLOR, RELIGION, AGE, SEX, NATIONAL ORIGIN, DISABILITY STATUS, GENETICS, PROTECTED VETERAN STATUS, SEXUAL ORIENTATION, GENDER IDENTITY OR EXPRESSION, OR ANY OTHER CHARACTERISTIC PROTECTED BY FEDERAL, STATE OR LOCAL LAWS.
THIS POLICY APPLIES TO ALL TERMS AND CONDITIONS OF EMPLOYMENT, INCLUDING RECRUITING, HIRING, PLACEMENT, PROMOTION, TERMINATION, LAYOFF, RECALL, TRANSFER, LEAVES OF ABSENCE, COMPENSATION AND TRAINING.
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