You Lead the Way. We've Got Your Back.
With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you'll learn and grow as we help you create a career journey that's unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.
At American Express, you'll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company's success. Together, we'll win as a team, striving to uphold our company values and powerful backing promise to provide the world's best customer experience every day. And we'll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.
Join Team Amex and let's lead the way together.
The U.S. Consumer Services Team is responsible for our suite of consumer products, services, and experiences in the U.S., including our premium, cobrand, cash back, and lending portfolios, Membership Rewards, Global Travel & Lifestyle Services, the Centurion Lounge network, our Global Dining and Resy businesses, U.S. Consumer Banking, and best-in-class marketing programs across customer, prospect, and partner channels. The USCS team is focused on making membership an indisputable competitive advantage and helping each other become better leaders every day.
The US Consumer Operational Riskteam's mission is to enable business growth by implementing a robust risk assessment and controls framework that drives superior customer experience, accountability, and a strong control environment. The critical enablers of the team's success are deeper engagement at a product and process level, and collaboration with business partners to foster a culture that strikes the right balance between risk, controlsand accountability.
This role will support in driving excellence in the application of the Operational Risk Framework (e.g.comprehensive risk assessments, implementation of robust preventative and detective controls, and making pragmatic decisions to resolve issues). The role will also collaborate with colleagues from various organizations to drive key programs and deliverables related to OperationalRisk management.
How will you make an impact in this role?
SeniorAnalyst, Operational Risk - Global Diningrole will lead first line of defense operational risk activities to ensure our customer promise comes to life for our Card Members.
Support team on large-scale Operational Risk programs like New Product Risk Assessment, M&A, Privacy programs, Corrective Action/Loss Event Resolution and Process Design and engineer, Risk Assessments, control design and implementation etc.
Maintain a strong working knowledge of cutting-edge technology, learn best practices by reviewing industry trends and publications, receiving/attending compliance training, and networking with professional advisors, experts and peers.
Help implement the next generation of control testing and monitoring – use automation, key risk indicators and set thresholds for review or action for different risk types.
Identify trends, themes, tendencies that indicate emerging operational risks by analyzing data and trends in relevant metrics, loss event data and external events.
Minimum Qualifications
Self-starter along with passion for continuous Innovation with a view to drive organizational improvements and impacts
Has the ability to work with unstructured tasks/ risk pillar and provide a structured output
Independent, self-motivated, with an ability to adapt and be flexible in a team environment
Data-driven mindset and experience in the manipulation, assessment, interpretation, and presentation of data to support a conclusion
Knowledge of banking products and/or technology sector experience (Fintech, Consumer, Enterprise, Hardware) preferred
Working knowledge or desire to learn about operational risk processes
Comfortable with change, ambiguity, debate, conflict, and informed risk taking
Multi-tasker who can manage multiple streams of work concurrently
Maintains a sense of urgency and ability to prioritize/multi-task
Bachelors or master's degree in business, Engineering or Science, preferred
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Salary Range: $55,000 to $105,000 annually + bonus + benefits
The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.
We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:
Competitive base salaries
Bonus incentives
6% Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities
For a full list of Team Amex benefits, visit ourColleague Benefits Site.
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
US Job Seekers/Employees -Click here to view the "Know Your Rights" poster and the Pay Transparency Policy Statement.
If the links do not work, please copy and paste the following URLs in a new browser window: https://www.dol.gov/agencies/ofccp/posters to access the three posters.
Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.
