**Candidates must live in the United States on the East Coast.
cb20 is a technology solutions provider of choice for organizations that value IT and Managed Services expertise and category-leading customer service. We partner with the world's leading hardware and software companies to deliver end-to-end consulting, implementation and managed services across the U.S. With world-class engineering talent and 30+ years of experience cb20 delivers confidence, security, a true sense of control and the highest- quality, end-to-end customer experience in the business.
Summary
The Systems Engineer provides assistance in meeting cb20's business objectives in the pre-sales and post-sales support and servicing of connectivity and high-end systems products. Responsibilities largely include project technical execution and pre-sales solutioning, in addition but not limited to installation, service, ongoing support, problem resolution, and coordination with cb20's departments, divisions, and subsidiaries. Pre-sales support will include customer technical presentation, consultation, requirements gathering, design, etc.
Duties and Responsibilities
Installation, configuration, design, and support of advanced systems solutions through execution of scoped project work and tickets.
Provide high level technical assistance to internal and external clients.
As needed, provide training, consulting, or technical advice to customers and other personnel.
Positively influence customer satisfaction levels with cb20's provided products and services, through meeting customer expectations, follow-up, and positive problem resolutions.
Plan and direct own activities with minimal management supervision.
Maintain technical competence by keeping abreast of technology and technological developments, practices, procedures, etc
Provide pre-sales assistance with development of bill of materials and in gathering engineering information in the creation of professional services agreements.
Provide guidance and technical leadership to cb20's Customer Support Center as needed.
Assist with the future development of cb20's CSP offerings around Microsoft cloud products.
Continuously progress technical knowledge through certifications and courses. Certifications will require studying on your own time. cb20 will typically pay for course materials and testing.
This list of principal responsibilities is a working document and as such may not be complete. The list will be supplemented, as necessary.
Focus Technologies and experience 7+ years experience in the field
Expert engineering experience (not just administrative) in the following Microsoft technologies
Windows server (Domain controllers, dns, dhcp, print servers, file servers, terminal servers)
Office 365 - Exchange online email migrations
Intune
Defender for Email (Proficient in planning and execution in multi-hundred user environments) AzureAD (Setup, hybrid deployment configuration and management)
AzureAD MFA - Policy configuration including conditional access policy
Intune (Design and deployment for MDM and basic security management)
Preferred: Microsoft Defender for Endpoint (Design and deployment)
Vmware administrative experience
Basic networking experience (DNS, DHCP, VLANing, basic firewalling, switching, and wireless configuration skillset) - Preferably has Meraki experience.
