Sr. Design Ops Program Manager - Venmo

The Company

PayPal has been revolutionizing commerce globally for more than 25 years.
Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy.


We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers.
We help merchants and consumers connect, transact, and complete payments, whether they are online or in person.
PayPal is more than a connection to third-party payment networks.
We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.


We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds.
We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards.
Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other.
We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts.
We also help merchants connect with their customers, process exchanges and returns, and manage risk.
We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade.


Our beliefs are the foundation for how we conduct business every day.
We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness.
Together, our values ensure that we work together as one global team with our customers at the center of everything we do - and they push us to ensure we take care of ourselves, each other, and our communities.


Job Description Summary:
Experience Design Operations exists to cultivate a thriving environment where people can focus on doing their best work by building efficient processes, providing the right tools and resources, and ensuring design has a strategic voice across the organization

We are seeking a Sr. Design Operations Program Manager to optimize our design processes, and workflows, enabling efficient and scalable product development on our Venmo XD team.
No two days are alike here and your responsibilities will range from operational execution to building for the future by implementing strategic improvements.


Job Description: Overview

Fueled by a fundamental belief that having access to financial services creates opportunity, PayPal (NASDAQ: PYPL) is committed to democratizing financial services and empowering people and businesses to join and thrive in the global economy.
Our open digital payments platform gives PayPal's 237 million active account holders the confidence to connect and transact in new and powerful ways, whether they are online, on a mobile device, in an app, or in person.
Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying or getting paid.
Available in more than 200 markets around the world, the PayPal platform, including Braintree, Venmo and Xoom, enables consumers and merchants to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their PayPal accounts in 25 currencies.


PayPal is a purpose-driven company whose beliefs are the foundation for how we conduct business every day.
We hold ourselves to our One Team Behaviors which demand that we hold the highest ethical standards, to empower an open and diverse workplace, and strive to treat everyone who is touched by our business with dignity and respect.
Our employees challenge the status quo, ask questions, and find solutions.
We want to break down barriers to financial empowerment.
Join us as we change the way the world defines financial freedom.


Experience Design Operations exists to cultivate a thriving environment where people can focus on doing their best work by building efficient processes, providing the right tools and resources, and ensuring design has a strategic voice across the organization

We are seeking a Sr. Design Operations Program Manager to optimize our design processes, and workflows, enabling efficient and scalable product development on our Venmo XD team.
No two days are alike here and your responsibilities will range from operational execution to building for the future by implementing strategic improvements.


Responsibilities Collaborate with Design Ops team to optimize operational processes to enhance design team efficiency and effectiveness.
Refine and document team processes including planning, prioritization, reporting to enhance productivity.
Partner with cross-functional teams to streamline/simplify ways or working to ensure the delivery of exceptional customer experiences.
Contribute to the development and maintenance of design governance frameworks, ensuring alignment with the firm's overall strategic objectives.
Qualifications Bachelor's degree in design, business, or related field.
7+ years of experience in design operations, design program management, or a similar role within a fast-paced environment.
Expert in user-centered methodologies.
Proactive approach to work, comfortable in ambiguity with an ability to get work organized and completed.
Proven track record of driving operational excellence and process improvement.
Experience with design tools and software (e.g., Asana, Figma).
Excellent analytical and problem-solving skills.
Strong communication and interpersonal skills.
Ability to thrive in a dynamic and rapidly changing environment.
Preferred Qualifications Master's degree in business administration or related field.
Experience in the fintech industry.
Proficiency in data analysis and visualization tools.
Additional Job Description: Subsidiary:
Venmo

Travel Percent:
0

PayPal is committed to fair and equitable compensation practices.


Actual Compensation is based on various factors including but not limited to work location, and relevant skills and experience.


The total compensation for this practice may include an annual performance bonus (or other incentive compensation, as applicable), equity, and medical, dental, vision, and other benefits.
For more information, visit https://www.paypalbenefits.com.


The U.S. national annual pay range for this role is
$96900 to $234300

For the majority of employees, PayPal's balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the PayPal office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations.


Our Benefits:

At PayPal, we're committed to building an equitable and inclusive global economy.
And we can't do this without our most important asset-you.
That's why we offer benefits to help you thrive in every stage of life.
We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.


We have great benefits including a flexible work environment, employee shares options, health and life insurance and more.
To learn more about our benefits please visit https://www.paypalbenefits.com.


Who We Are:

Click Here to learn more about our culture and community.


Commitment to Diversity and Inclusion

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law.
In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities.
If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at [redacted].


Belonging at PayPal:

Our employees are central to advancing our mission, and we strive to create an environment where everyone can do their best work with a sense of purpose and belonging.
Belonging at PayPal means creating a workplace with a sense of acceptance and security where all employees feel included and valued.
We are proud to have a diverse workforce reflective of the merchants, consumers, and communities that we serve, and we continue to take tangible actions to cultivate inclusivity and belonging at PayPal.


Any general requests for consideration of your skills, please Join our Talent Community.


We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates.
Please don't hesitate to apply.


Notice to Applicants and Employees who reside within New York City.
Click here to view the notice.