Company DescriptionIt all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
Job DescriptionPeople Technology Product Leader - Global Business Services Experience Organization
We make the world work better for everyone.
At ServiceNow, our technology makes the world work for everyone, and our people make it possible. Our cloud-based platform and solutions deliver digital workflows that create great experiences and unlock productivity for employees and the enterprise. With over 7,400+ customers, we serve approximately 80% of the Fortune 500, and we're on the 2021 list of FORTUNE World's Most Admired Companies.
This is a high energy, rapid velocity leadership role who will lead and drive our People Technology team and investments. We are looking for a technology leader to:
Drive strategic, company-wide, highly visible initiatives from ideation to closure.Provide leadership to global teams to facilitate and manage strategic technology investments based on risk/value/other portfolio health OKRs.Be a thought leader for technology organization globally to drive a project to product mindset with the desired outcome of a more flexible and extensible organization.Lead, coach, empower and grow a high performing global team of People Team technologists.Build strong relationships and partnerships with business stakeholders at the People Leadership team level including business and technology SVPs to present executive summary on complex programs.Drive accountability in moving a team's needle on DEI.Drive early adoption of ServiceNow's technology and platform for all people technology with the ultimate result in improving the employee experience.Partner with Product and Business owners to objectively evaluate complex risks/issues to influence product roadmaps.To be successful in this role, you are:
A Co-Owner and Co-Pilot acting not only as the leader of a technology team, but also an advocate for your business partner driving strategic outcomes.An Employee Experience Expert sharing expertise and vision on how to drive key metrics on employee satisfaction.All-in on outcomes engaging your team on focused outcomes, monitoring progress, celebrating achievements.A passionate leader guiding an organization on a journey from project to product.Excellent in Strategy & Execution striking the right balance of focus between strategy and execution for technologist, business partners, and product partners.QualificationsThe Success Profile
15+ years of experience in a technical global technology people leadership role including experience with product management and strategy.10+ years of experience in organization vision development, driving organization shift, including building product mindset.10+ years of experience driving complex strategic programs in People Technology or Employee Experience leveraging advanced technology such as AI in a $8B+ revenue enterprise company or industry.8+ years of experience managing complex strategic technical programs (in scaled agile or scrum).Extensive experience building and delivering technology products across the enterprise for both internal and commercial consumption.Excellent C-Suite level communication & stakeholder management abilities, including excellent negotiation and persuasion skills.Bachelor's in Engineering, Information Systems, Data & Analytics, or related fields. Masters preferred.
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