Sr. Learning Programs Specialist

Company Overview

Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people's lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign's Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).
What you'll do

The Sr. Learning Programs Specialist will be responsible for designing and sustaining a range of internal skills and career development programs that enable our employees to effectively and meaningfully contribute to high performing teams that live our values. As a member of the Learning + Organizational Development team, the programs you own will help build the skills and capabilities that Docusign needs to succeed; now and in the future.
You will be responsible for program design, content creation and facilitation, enrollment strategy, marketing and communications planning, logistics management (in partnership with our coordinator and specialists), program evaluation and analytics. As a key member of our highly collaborative team, the Sr. Learning Programs Specialist will drive and contribute to multiple, concurrently running global skills and career development programs.
This position is an individual contributor role reporting to the Manager of Learning Delivery.
Responsibility
Drive the design process and define the skills and career development program objectives, construct the content, determine the partner engagement plan and implement the pilot / program validation process

Align skills and career development program design and objectives to support Docusign's skills and leveling strategy, in collaboration with the Director of Organizational Development

Partner with HR Business Partners, business leaders, and other cross-functional partners to understand the skill development needs of the business and determine the best development programs, process or approach to meet those needs

Facilitate skill and career development workshops, both virtually and on-site at the Docusign Office

Build, curate content, and manage employee resource toolkits supporting skill and career development

Co-create and oversee detailed project plans employing a systems-thinking approach to develop multi-modal learning solutions for individual contributor employees

Develop and implement consistent operational protocols for career programs, ensuring clarity, compliance, and seamless execution across all cross-functional partners

Drive marketing and communications strategy to engage employees, their managers and top leaders' support for skills and career development programming; monitor registration progress

Determine strategy for vendor partnerships to support program delivery where appropriate, own relevant vendor relationships and ensure deliverable quality

Evaluate the program success and ROI measures in partnership with the People Analytics team and communicate the results to key stakeholders

Job Designation

Hybrid:

Employee divides their time between in-office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in-office expectation)
Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law.
What you bring

Basic
BS/BA degree or equivalent
5+ years experience in a learning and development role, with significant expertise in skill and career development programs for a global SaaS company
Proven track record designing, implementing, and scaling skill and career development initiatives globally
3+ years experience applying adult learning principles, learning methods, and demonstrated instructional design skills to career development programs
Demonstrated ability to communicate effectively with SMEs, senior leaders, HR Business Partners, and vendors
Demonstrated experience designing and implementing communications to a global employee audience for learning programs at scale
Experience designing program impact reporting, evaluations, and surveys
Preferred
Demonstrated experience supporting technical employee skill and career development for a global audience
Demonstrated experience partnering with organizational development professionals to design employee enablement
Certified Insights Discovery Practitioner
Prior experience managing learning on an LMS, Workday Learning
Proficiency in course authoring software, Articulate Rise
Intermediate skills in Google Suite including Sheets, Docs, and Slides (must be able to develop presentations in Slides and analyze data in Sheets)
Self-starter who drives for clarity and alignment among multiple partners
Comfort with ambiguity
Excellent organizational and time management skills
Ability to manage multiple priorities in a high-pressure environment
Excellent business writing skills, including experience writing program proposals and executive summaries for senior leaders
Strong learning programs facilitation skills, both virtually and in person

Wage Transparency

Pay for this position is based on a number of factors including geographic location and may vary depending on job-related knowledge, skills, and experience.
Based on applicable legislation, the below details pay ranges in the following locations:
California: $101,500.00 - $156,750.00 base salary
Illinois and Colorado: $97,000.00 - $133,300.00 base salary
Washington and New York (including NYC metro area): $97,000.00 - $139,525.00 base salary
Washington DC: $101,500.00 - $139,525.00 base salary
This role is also eligible for bonus and benefits.
Global benefits provide options for the following:
Paid Time Off: earned time off, as well as paid company holidays based on region
Paid Parental Leave: take up to six months off with your child after birth, adoption or foster care placement
Full Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employment
Retirement Plans: select retirement and pension programs with potential for employer contributions
Learning and Development: options for coaching, online courses and education reimbursements
Compassionate Care Leave: paid time off following the loss of a loved one and other life-changing events

Life at Docusign

Working here
Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what's right, every day. At Docusign, everything is equal.
We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you'll be loved by us, our customers, and the world in which we live.
Accommodation
Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at ******** .
If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at ******** for assistance.
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States Not Eligible for Employment

This position is not eligible for employment in the following states: Alaska, Hawaii, Maine, Mississippi, North Dakota, South Dakota, Vermont, West Virginia and Wyoming.
Equal Opportunity Employer

It's important to us that we build a talented team that is as diverse as our customers and where all employees feel a deep sense of belonging and thrive. We encourage great talent who bring a range of perspectives to apply for our open positions. Docusign is an Equal Opportunity Employer and makes hiring decisions based on experience, skill, aptitude and a can-do approach. We will not discriminate based on race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, or any other legally protected category.
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