Company Overview Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people's lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Using Docusign's Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).
What you'll do We are seeking an experienced, data-driven, Senior Lifecycle Marketing Manager to lead and implement a comprehensive lifecycle marketing strategy for Docusign's trial audience, focusing on driving product activation, onboarding, engagement, adoption, and conversion. This high-impact, high-visibility, revenue-driving role will own the Lifecycle Marketing trial strategy from initial onboarding and activation to continuous engagement and paid conversion. You will build and implement multi-channel onboarding, engagement, activation, and conversion campaigns and experiences, ensuring effective execution across various surfaces including email, in-product, mobile app, and Docusign's marketing website. You will partner closely with product teams to understand and influence product roadmaps and play a key role in our cross-functional trial onboarding and activation team. This role is ideal for a data-driven marketer with a passion for optimizing the customer journey and enhancing user engagement.
In this role, you will partner closely with cross-functional teams, including Product-Led Growth, eCommerce, Marketing Operations and Analytics, Creative, and Regional Marketing, to align lifecycle strategies with business objectives and global market needs. You will be instrumental in finding opportunities, driving experiments, and implementing solutions that impact revenue growth.
This position is an individual contributor role reporting to the Director of Lifecycle Marketing.
ResponsibilitiesDevelop and implement a comprehensive lifecycle marketing strategy for Docusign trialists, guiding them from onboarding to activation to conversion.Act as the Lifecycle lead as part of our cross-functional onboarding, activation, and usage team, leading the lifecycle strategy for trialists, driving trial-to-paid conversion, and influencing in-product roadmaps.Build and implement targeted, global email, in-product, and mobile campaigns to drive trial onboarding, engagement, product activation, conversion, and ultimately revenue growth.Apply trial segmentation and personalization techniques to tailor messages and offers for distinct audience segments, ensuring relevance and impact.Employ data analytics tools to track and analyze user behavior, trialist engagement, and conversion metrics, optimizing campaigns based on insights.Conduct experiments on lifecycle experiences and campaigns to identify and implement the most effective strategies, continuously optimizing performance.Gather and analyze trialist feedback through in-product chat, surveys, and research to inform decision-making for lifecycle experiences, experiments, campaigns, and programs.Communicate lifecycle marketing strategies, tactics, plans, and results across teams.Partner with internal teams across eCommerce, Product-Led Growth, Marketing Operations and Analytics, Creative, and Regional Marketing to optimize and complete campaigns.Job DesignationHybrid: Employee divides their time between in-office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in-office expectation)
What you bringBasic8+ years experience in lifecycle marketing or similar role at a fast-growth company, ideally from a product-led SaaS business.Experience with multi-channel marketing campaigns, using standard processes, and building scalable campaigns that deliver results.Bachelor's degree in marketing, business, or related field.PreferredHighly analytical and metrics-driven with the ability to drive insights and trends from data.Strong project management skills and attention to detail.Dynamic, highly-motivated, organized, self-starter.Excellent written and verbal communication skills.Experience with marketing personalization and experimentation, with the ability to learn new technologies, products, or systems quickly.Familiarity with project management tools, email service providers, dashboard and analytics tools, and web content platforms.Ability to think strategically and effectively to drive programs from inception to execution to analysis.Experience collaborating with cross-functional teams and collaborators.Wage TransparencyPay for this position is based on a number of factors including geographic location and may vary depending on job-related knowledge, skills, and experience.
Based on applicable legislation, the below details pay ranges in the following locations:
California: $122,300.00 - $190,650.00 base salary.
Washington and New York (including NYC metro area): $116,500.00 - $168,200.00 base salary.
This role is also eligible for bonus, equity and benefits.
Life at DocusignDocusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what's right, every day.
Equal Opportunity EmployerIt's important to us that we build a talented team that is as diverse as our customers and where all employees feel a deep sense of belonging and thrive. We encourage great talent who bring a range of perspectives to apply for our open positions. Docusign is an Equal Opportunity Employer and makes hiring decisions based on experience, skill, aptitude and a can-do approach.
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