Sr. Manager, Care Delivery Operations - Healthcare

About myPlace Health myPlace Health was founded in 2021 by mission-aligned healthcare leaders and organizations that are committed to drastically improving health outcomes, quality and experience for vulnerable older adults and frail seniors. We specialize in providing value-based, comprehensive care and coverage for older adults with significant needs so they can thrive in the homes they love and in the communities they cherish. 
Our mission is simple: to enable older adults to live the independent lives they deserve. We pursue this mission through our myPlace PACE (Program of All-Inclusive Care for the Elderly) model, which provides seamless primary care, integrated health plan coverage, personalized social engagement, and customized services delivered in the participant's preferred place.  
myPlace Health is building a mission-driven team that shares our passion for redefining the way older adults experience care as they "age in place" in the community. This is a unique opportunity to take on one of our country's most challenging healthcare problems and join a fast-growing, dynamic team as we prepare to scale our mission to serve more markets. 
About this Role: This is an exciting opportunity for a mission-driven, dynamic self-starter eager to build operational functions and capabilities from the ground up. This individual is passionate about health care delivery system redesign and works closely with cross-functional leaders to design, build, and scale critical operational functions from "zero to one." As a key partner to subject matter experts, they help develop core capabilities that empower care teams nationwide to deliver high-quality care and achieve the best outcomes. This individual is enthusiastic about creating a new care delivery model that offers personalized, high-quality care tailored to each participant's preferences, whether in the clinic, at home, or within the community.


\n What does success look like as a Sr. Manager of Care Delivery OpeartionsCollaboration: Reports to the Director of Care Delivery Operations and partners with functional leaders across the organization.Project Leadership & Strategic Initiative Management: Leads major projects and initiatives to design and implement key components of the care model by developing processes and tools that ensure an exceptional participant experience. Responsibilities include: Strategic Planning: Designing initiatives by leveraging cross-functional stakeholders.
Process & Capability Development: Creating tools, capabilities, and training for care teams, aligned with the broader organizational strategy.
Compliance Management: Implementing processes to ensure compliance with state and federal regulations.
Continuous Improvement: Enhancing processes based on feedback from market leadership and care teams.
Decision-Making & Stakeholder Management: Drives tactical decisions, outlining pros and cons of various options, and managing stakeholder feedback.Operations Management & Market Expansion: Supports the launch of new markets, overseeing the implementation of operations and collaborating with new team members to identify and improve processes.Vendor Management & Process Optimization: Evaluates and implements vendors, oversees service delivery, and refines workflows to enhance participant experience.Adaptability & Problem Solving: Brings a hands-on approach to building essential functions, capabilities, and playbooks as needed. Proactively identifies risks and offers solutions.Effective Communication: Communicates clearly and effectively, both in writing and verbally, with internal audiences.Contribute to Organizational Growth: Embrace additional opportunities and responsibilities as needed, actively participating in the continued growth and success of the organization. What does an ideal candidate look likePassion and mission orientation: This is crucial, as PACE programs focus on vulnerable populations. Highlighting candidates who are driven by the mission ensures a strong cultural fit.High-growth, "zero to one" environment: This speaks to innovation and adaptability. A candidate thriving in this setting is likely someone who enjoys building structures in new or rapidly changing environments, critical for evolving care delivery models in PACE.Building processes and launching projects: Candidates with hands-on experience in launching initiatives will be well-prepared to drive efficiency and innovation in care delivery.Operations/Strategy in value-based care using lean methodology: Experience in value-based care settings is critical for PACE, which focuses on outcomes. Lean methodology aligns with the continuous improvement mindset needed in healthcare operations.Vendor relationship management: This is particularly important for PACE settings where vendor coordination impacts everything from supplies to specialized services.Experience and education: The balance between experience and education ensures that candidates are well-rounded, with hands-on operational expertise as well as strategic thinking abilities. We are looking for 5+ years in demonstrated experience. Education concentration in a related field (e.g., business/MBA, Healthcare administration/MHA, public health/MPH, management science. We will consider 8+ of related experience in lieu of education. Additional information for the roleThis role will be a hybrid role supporting both our Greater Los Angeles and South Los Angeles Markets. This position will require up to 50% of the time in markets as needed to support business needsSchedule is Monday - FridayThis position falls under an Exempt status.
\n$120,000 - $135,000 a year
What's in it for you? myPlace Health offers a robust compensation package for this role that includes cash compensation and other total rewards. Base pay is based on several factors including but not limited to education, relevant work and industry experience, certifications, and location of the role. Onsite roles include appropriate geographic adjustments, while remote roles are typically priced off national pay data.
Competitive Incentive Plan: Performance-based incentive plan that is beyond the industry standard Preparing you for retirement:401k with Employer match Medical Plans to fit your needs: Your choice of 6 medical plans, with premium coverage of up to 80% for employees and 75% for all dependents Ancillary benefits to meet your other needs: Dental and vision plans to meet your needs of you and your dependents; health savings account, flexible spending accounts, short- and long-term disability coverages, as well as basic life insurance. myPlace is also proud to offer accident, hospital indemnity, and critical illness benefits for our team. Generous time off: PTO starting at 20 days per year; plus 12 paid holidays per year, and 2 floating holidays per year Professional Development top of mind: Generous CME/CEU budget and time off, and professional development opportunities Making your home office comfortable: A one-time stipend towards setting up your home office, if applicable. Family friendly environment: Family friendly policies, including paid new parent leave and new child care stipend \nYour Application Please submit your resume/CV.
Our Commitment to Diversity, Equity and Inclusion At myPlace Health, we value the diversity of our team members, and we are committed to building a culture of inclusion and belonging.  We pride ourselves to be an equal opportunity employer.  People seeking employment at myPlace Health are considered without regard to race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, marital or veteran status, age, national origin, ancestry, citizenship, physical or mental disability, medical condition, genetic information or characteristics (or those of a family member), pregnancy or other status protected by applicable law.
COVID-19 Vaccination Policy At myPlace Health, we provide safe and high-quality care to our participants. To achieve this, we have a policy that strongly recommends Covid-19 vaccination to keep both our team members and participants safe. Medical and religious exemptions can be granted based upon review of proper documentation. We adhere to all federal, state, and local regulations by obtaining necessary proof of vaccination prior to employment.
Beware of Scams and Fraud Please beware of scams that solicit interviews or promote jobs for opportunities that are not listed on our website or are not directly related to a job you applied for yourself. Please be advised that myPlace Health will never ask you for a credit card, send you a check, or ask you for any type of payment as part of consideration for employment with our company. If you feel that you have been the victim of a scam such as this, please report the incident to the Federal Trade Commission by selecting the 'Rip-offs and Imposter Scams' option: https://reportfraud.ftc.gov/#/