Working with UsChallenging. Meaningful. Life-changing. Those aren't words that are usually associated with a job. But working at Bristol Myers Squibb is anything but usual. Here, uniquely interesting work happens every day, in every department. From optimizing a production line to the latest breakthroughs in cell therapy, this is work that transforms the lives of patients, and the careers of those who do it. You'll get the chance to grow and thrive through opportunities uncommon in scale and scope, alongside high-achieving teams rich in diversity. Take your career farther than you thought possible.Bristol Myers Squibb recognizes the importance of balance and flexibility in our work environment. We offer a wide variety of competitive benefits, services and programs that provide our employees with the resources to pursue their goals, both at work and in their personal lives. Read more:careers.bms.com/working-with-us.Senior Manager,North America Site Accounts,Scheduling and Cell LogisticsThe Position:TheSenior Manager, North America Site Accounts, Scheduling and Cell Logistics (SCLT) willberesponsiblefordevelopingand managing a high-functioning,customer-facingteam ofSite Account Specialistsand Managerswhoscheduleandmonitorpatient treatment schedules for the manufacturing of BMS's commercial autologous cellular immunotherapy products.The individual in this rolewill build andmaintainstrong relationships with other partners across the Cell Therapy Franchise to ensure best-in-class customer service is delivered to our BMS certified treatment centers acrossNorth America. They will deliver on our Scheduling and Cell Logistics strategy, processes,and KPIs whilemaintaininga continuous improvement mindset.This position will report totheAssociate Director,North America Site Accounts, SCLT, and will collaborateregularlywith otherregional andglobal Senior Managers and Managers.Position is office-basedin Summit,New Jersey, with an in-office attendance requirement of60% ofworking days. Remote work must be performed at home with consistent office setup and internet access, as extensive work at computers and phones is essential to job function.Domestic and international travel is possible but will not exceed 15%Occasional supportrequiredforissues andescalations outside ofcorebusiness hours is possibleEducationand Experience:Bachelor's degree or equivalent work experience?8+ years of work experience in scheduling, planning, operations,and/or account management4+ years managing direct reports, direct or indirect management of multiple teams is preferredExperience working in APEX, Salesforce CRM, Oracle, SAP, and/or other comparable planning/scheduling/execution systems is preferredExperience working in a regulated environment (cGMP/FDA) isrequiredMust have strongproficiencywith Office 365 software, especially Outlook, Excel, PowerPoint, and WordResponsibilities:Lead a team of 15+ specialists throughmanagersDirectly oversee twomanagers, each of whom leads a team of 5-8Operations Specialistslocatedin Seattle, WA and Summit, NJInfluence day-to-dayschedulingoperationsandexceptionmanagementthrougha strong senseof leadershipOverseeresolution paths forescalationsand eventsbeyondthefirst-line responsibilities of the managers; responsible for retrospective asrequiredCommunicate issues and resolutions with management and key internal and external stakeholdersDevelop andmaintainoverallcustomer serviceandsiteaccount health monitoring strategies in line withdepartmental strategic initiativesPlan andfacilitatefunctional team managerial meetings; support coverage of weekly check-ins asrequiredAccountable for team performance and regional Key Performance Indicators (KPIs)Accountable for implementation ofprocess improvement projects at the departmental level, or cross-functionally with regional partnersHire and/or develop direct and indirect reportsMaintain a positive,inclusive,and professional team atmosphereManage given resources andidentifyresource needs?includingallocatedproject budgets andongoingheadcount determinationsEnsure direct reports and their teams areproperly trainedand are aligned with SCLT strategyAnalyze trends and develop action plans from feedback, operational metrics, and KPIsProvide input for, set,and manage team goals aligned with SCLT strategyPlan andfacilitate(on rotation)Global SCLT meetings for Managers and Senior ManagersProvide weekly updates on team projects and goals to regional headsManage relationships with regional partners as assignedAct as Subject Matter Expertonregional &global projects as assignedDevelop and gather endorsement for business cases for transformational projectsMentor/lead at least oneglobalworking groupcomprisedof specialists and managersKnowledge, Skills, and AbilitiesExperience working in a regulated environment (cGMP/FDA)isrequiredMust be skilled in planning and organizing, conflict management, decision-making, building relationships, innovation management, and resource allocationExcellent leadership, communication, and presentation skillsAbility to make decisions in a fast-paced, high-volume environmentHighly self-motivated individual, withdemonstratedtime managementskillandability to work independentlyFlexibility in responding to change or business needs#LI-HybridIf you come across a role that intrigues you but doesn't perfectly line up with your resume, we encourage you to apply anyway. You could be one step away from work that will transform your life and career.Uniquely Interesting Work, Life-changing CareersWith a single vision as inspiring as "Transforming patients' lives through science™ ", every BMS employee plays an integral role in work that goes far beyond ordinary. Each of us is empowered to apply our individual talents and unique perspectives in an inclusive culture, promoting diversity in clinical trials, while our shared values of passion, innovation, urgency, accountability, inclusion and integrity bring out the highest potential of each of our colleagues.On-site ProtocolBMS has a diverse occupancy structure that determines where an employee is required to conduct their work. This structure includes site-essential, site-by-design, field-based and remote-by-design jobs. The occupancy type that you are assigned is determined by the nature and responsibilities of your role:Site-essential roles require 100% of shifts onsite at your assigned facility. Site-by-design roles may be eligible for a hybrid work model with at least 50% onsite at your assigned facility. For these roles, onsite presence is considered an essential job function and is critical to collaboration, innovation, productivity, and a positive Company culture. For field-based and remote-by-design roles the ability to physically travel to visit customers, patients or business partners and to attend meetings on behalf of BMS as directed is an essential job function.BMS is dedicated to ensuring that people with disabilities can excel through a transparent recruitment process, reasonable workplaceaccommodations/adjustmentsand ongoing support in their roles. Applicants can request a reasonable workplaceaccommodation/adjustmentprior to accepting a job offer. If you require reasonableaccommodations/adjustmentsin completing this application, or in any part of the recruitment process, direct your inquiries ******. Visitcareers.bms.com/eeo-accessibilityto access our complete Equal Employment Opportunity statement.BMS cares about your well-being and the well-being of our staff, customers, patients, and communities. As a result, the Company strongly recommends that all employees be fully vaccinated for Covid-19 and keep up to date with Covid-19 boosters.BMS will consider for employment qualified applicants with arrest and conviction records, pursuant to applicable laws in your area.Any data processed in connection with role applications will be treated in accordance with applicable data privacy policies and regulations.
