This role will be responsible for providing support for Gartner's most strategic client enterprise accounts and expedite and enhance their experience across Global Conferences. You will partner with account teams in Research Sales and Global Services and Delivery to understand client needs and requests, expedite solutions and resolution, and provide information and input to build the most valuable conference experience. You will also support the Conference delivery teams in better understanding prioritization and execution of initiatives to support key clients both pre-conference and onsite.
Primary Responsibilities:
Collaborate closely with stakeholders across a wide range of teams including the Global Retention Programs team, Global Enterprise sales leaders, Simplifying Selling team and Gartner-wide Team NCVI partners
Track and monitor the different needs, requests and ideas which surface to ensure that situations are resolved quickly and we are able to build an accurate view of consistent trends and themes
Build a model for tracking that allows analysis of biggest challenges, time to resolution and other key data points
Contribute ideas towards the creation of scalable solutions for the most important opportunities to reduce the volume and frequency of one-off, urgent requests – these could be linked to processes, systems, tools or guidelines
Partner with account teams to create clear and direct understanding of conference timelines, goals and key details in order to drive best practices leading to attendance (building agendas, booking 1:1s, etc.)
Partner closely with "Expediters" across Gartner's key business units (E.g. Research Engagement Services, R&A, Sales Operations and Finance) – "Expediters" are the primary contacts within Gartner's business units who are responsible for quickly solving for the needs and requests of our most strategic clients.
Collaborate closely with internal Conference teams, including Registration, Housing, Logistics, Content, One on Ones, and Program Management to provide client support across various points of engagement in the Conference experience
Key stakeholders include all teams in Global Conferences as well as key points of contact across Global Retention Programs, Research Sales, Global Services and Delivery, Global Product Management, and Research & Advisory.
Qualifications:
Bachelor's degree or relevant experience required
7+ years experience in client support, account management, or business development
Strong executive presence and ability to be client-facing
High sense of urgency, ability to work at a fast pace
Excellent verbal and written communication skills, as well as presentation skills
Ability to build and leverage relationships
Strong organizational skills: able to prioritize and manage multiple tasks simultaneously
Exceptional problem-solving capability
Fully competent in Microsoft office, especially Excel and PowerPoint
Passionate, energetic & enthusiastic
Collaborate and proficient in problem solving cross-functionally
Curious and inquisitive
Growth-mindset, willing to learn and adapt in an ever-changing business
Event Planning experience not required.
Passion for travel and a desire to work with a global team
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Who are we?
At Gartner, Inc. (NYSE:IT), we guide the leaders who shape the world.
Our mission relies on expert analysis and bold ideas to deliver actionable, objective insight, helping enterprise leaders and their teams succeed with their mission-critical priorities.
Since our founding in 1979, we've grown to more than 20,000 associates globally who support ~15,000 client enterprises in ~90 countries and territories. We do important, interesting and substantive work that matters. That's why we hire associates with the intellectual curiosity, energy and drive to want to make a difference. The bar is unapologetically high. So is the impact you can have here.
What makes Gartner a great place to work?
Our sustained success creates limitless opportunities for you to grow professionally and flourish personally. We have a vast, virtually untapped market potential ahead of us, providing you with an exciting trajectory long into the future. How far you go is driven by your passion and performance.
We hire remarkable people who collaborate and win as a team. Together, our singular, unifying goal is to deliver results for our clients.
Our teams are inclusive and composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities and generations.
We invest in great leaders who bring out the best in you and the company, enabling us to multiply our impact and results. This is why, year after year, we are recognized worldwide as a
great place to work
.
What do we offer?
Gartner offers world-class benefits, highly competitive compensation and disproportionate rewards for top performers.
In our hybrid work environment, we provide the flexibility and support for you to thrive — working virtually when it's productive to do so and getting together with colleagues in a vibrant community that is purposeful, engaging and inspiring.
Ready to grow your career with Gartner? Join us.
Gartner believes in fair and equitable pay. A reasonable estimate of the base salary range for this role is 79,200 USD - 123,000 USD. Please note that actual salaries may vary within the range, or be above or below the range, based on factors including, but not limited to, education, training, experience, professional achievement, business need, and location. In addition to base salary, employees will participate in either an annual bonus plan based on company and individual performance, or a role-based, uncapped sales incentive plan. Our talent acquisition team will provide the specific opportunity on our bonus or incentive programs to eligible candidates. We also offer market leading benefit programs including generous PTO, a 401k match up to $7,200 per year, the opportunity to purchase company stock at a discount, and more.
The policy of Gartner is to provide equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally protected status and to affirmatively seek to advance the principles of equal employment opportunity.
Gartner is committed to being an Equal Opportunity Employer and offers opportunities to all job seekers, including job seekers with disabilities. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access the Company's career webpage as a result of your disability. You may request reasonable accommodations by calling Human Resources at +1 (203) 964-0096 or by sending an email to
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Job Requisition ID:89045
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