Sr. Product Manager, DSP, SLS PerformanceAt Amazon, we're working to be the most customer-centric company on earth -- including how we fulfill and deliver customer orders. The goal of Amazon's Service Partner (DSP) Management Team is to exceed the expectations of our customers by ensuring that their orders, no matter how large or small, are delivered as quickly, accurately, and cost-effectively as possible. To meet this goal, Amazon is continually striving to innovate and provide a best-in-class experience through the introduction of pioneering new products and services in the last mile space. Come join the team and help us make history!
We are looking for a dynamic and organized self-starter to join as a Sr. Product Manager for the Last Mile team to manage Service Level Standards (SLS) Performance. This person will own delivery performance products and mechanisms that delivery service partners (DSPs) use to manage their operations. They will obsess about accountability mechanisms and data accuracy, build a roadmap for the programs or metrics they manage, create closed-loop mechanisms, and reduce defects. This role will develop a strategy for data quality and expand our measurable and accountability signals. They will investigate customer anecdotes, keeping a sharp eye where experience does not match the data. We are seeking bar-raising candidates who are able to:
Understand the complexity of our metrics, deep dive data, and work with engineering and product teams to troubleshoot and resolve issues.Map signals to the ground-truth of the behaviors that drivers engage in while on route.Overcome obstacles and work across teams to deliver high-quality deliverables on time. Balance when to dive deep and when to move forward with limited information.Understand complex use cases, connect the dots between various processes and systems, and invent to create solutions that are easy to understand and scale.Identify, develop, and enhance performance products that will improve the safety, quality, and speed of customers' shipments.Develop effective scaling mechanisms, influence the roadmap, and make difficult trade-offs on prioritization where their decisions will have multi-year impacts.Operate and deliver in a fast-paced environment. Role may require travel up to 10% within the US.
Minimum Qualifications: Bachelor's degree or equivalent.5+ years of product or program management, product marketing, business development, or technology experience.Experience owning/driving roadmap strategy and definition.Experience as a product manager or owner.Experience in influencing senior leadership through data-driven insights.Experience with feature delivery and trade-offs of a product.Experience with end-to-end product delivery. Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit Amazon Disability Accommodation.
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