Sr. Product Manager - Tech, Amazon PharmacyJob ID: 2831227 | Amazon.com Services LLC
At Amazon Pharmacy, we're tackling some of the most complex challenges in healthcare with the innovative spirit of a start-up and the resources of Amazon. This role demands a high level of dedication, resilience, and a commitment to continuous improvement. We believe in work-life harmony – where passion for our mission aligns with personal fulfillment.
In our team, we're committed to raising the bar in healthcare technology, with a relentless focus on our customers. We're seeking a Sr. Product Manager - Tech who thrives on challenges, seeing them as opportunities to innovate. You'll need to balance strategic thinking with hands-on problem-solving, always keeping the customer at the center of your decisions.
If you're energized by the idea of transforming healthcare through technology and aren't afraid to tackle ambitious goals, this role could be your next big challenge. We're looking for someone who can lead with confidence, learn with humility, and inspire others to push beyond their comfort zones.
As our Sr. Product Manager - Tech, you'll play a crucial role in realizing our vision of becoming the most trusted Customer Care organization in the healthcare industry. Your focus will be on harnessing Generative AI and advanced technologies to create exceptional, trustworthy automated experiences that set new standards in customer care.
Key job responsibilitiesIn 2025, you'll spearhead the development and implementation of innovative solutions that not only delight customers but also build unwavering trust in our services. This role requires adaptability, strategic thinking, and the ability to navigate complex challenges while consistently driving results that elevate our Customer Care to unprecedented levels of reliability and excellence.
You will:
Define and execute the vision for AI-driven customer care solutionsUtilize AWS Connect to enhance our customer interaction capabilitiesLead the evolution of our Knowledge Management toolsCollaborate across operations, business, and technology teamsWork closely with other AHS Product, Tech and UX leaders to create intuitive, customer-centric solutionsContinuously elevate product excellence and customer experience (internal/external)Understand Generative AI and its practical applications in customer experienceEnable AWS Connect based experiencesHave a strong background in Knowledge Management systemsLead and influence in ambiguous environmentsEmbrace a customer-centric philosophy and data-driven decision-making skillsDemonstrate exceptional resilience and problem-solving skills to address complex, evolving challengesThrive in a fast-paced environment with high standardsA day in the lifeYou'll be at the forefront of our efforts to revolutionize healthcare delivery. Your work will directly impact our ability to provide accessible, affordable, and convenient pharmacy services to millions of customers. You'll have the opportunity to:
Solve complex healthcare challenges using cutting-edge technologyWork in an innovative environment with substantial resourcesCollaborate with some of the brightest minds in tech and healthcareMake a tangible difference in people's lives by improving medication accessibilityWe are reshaping healthcare and looking for individuals who are eager to learn, embrace challenges, and redefine what's possible in healthcare technology.
BASIC QUALIFICATIONS5+ years of product or program management, product marketing, business development or technology experienceBachelor's degreeExperience with feature delivery and tradeoffs of a productExperience owning/driving roadmap strategy and definitionExperience with end to end product deliveryExperience contributing to engineering discussions around technology decisions and strategy related to a productExperience managing technical products or online servicesExperience in representing and advocating for a variety of critical customers and stakeholders during executive-level prioritization and planningPREFERRED QUALIFICATIONSExperience in using analytical tools, such as Tableau, Qlikview, QuickSightExperience in building and driving adoption of new toolsAmazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
Posted: December 11, 2024 (Updated about 1 hour ago)
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