Sr. Product Manager Technical - External Services, Global Connectivity And Network Availability

Sr. Product Manager Technical - External Services, Global Connectivity and Network AvailabilityAWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we're the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we're looking for talented people who want to help.
You'll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You'll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you'll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.
The AWS Global Connectivity & Network Availability team is looking for a Sr. Product Manager to develop and own our go-to-market (GTM) strategy and plan to drive customer adoption and revenue growth of the services built on the AWS Global Infrastructure. As an outbound-focused Product Manager, you'll ensure our customers make the most of our capabilities to solve their business challenges. To do so you will develop positioning, messaging, and go-to-market plans for key product areas and use cases targeting customers, independent software vendors, and system integration partners. You will be the end-to-end owner of outbound campaigns that span channels (Web, social media, sales enablement, and more) to put those plans into action, measure results, and communicate impact. With a focus on adoption and customer success, you'll collaborate with AWS marketing, business development, and field teams to develop materials that support the outbound strategy with a data-backed understanding of customer success patterns. You will also be responsible for identifying and mitigating all friction points that come in the way of customer adoption and satisfaction with the service. This is a great opportunity to help our largest enterprise customers across all industries accelerate their adoption of AWS.
The ideal candidate will have a business and strategic background that enables them to deeply understand customer problems and challenges, drive a customer engagement from start to finish, and interact at both the executive level and with engineering leaders at our customers, as well as sufficient technical background to work with both our engineering teams and with customers in building solutions with our services. The ideal candidate should also have a demonstrated ability to think strategically and analytically about business, product, and technical challenges, with the ability to build and convey compelling value propositions, and work cross-organizationally to build consensus within AWS and within customer organizations. Good business judgement, ownership, scrappiness, team spirit, and a work hard, have fun, make history attitude are must.
Key job responsibilitiesDevelop go-to-market plans for product areas and use cases within Global Connectivity & Network Availability (GCNA)Analyze target market segments and design positioning and value propositions for each use case and focus areaApply understanding of industry and competitive context to shape messaging about how our solutions address customer needsDesign and implement campaigns, programs, and events that drive adoption and customer success; measure and communicate resultsOwn and craft content for channels including Web, social media, and events to put go-to-market plans into actionScale go-to-market efforts through internal enablement activitiesWork effectively across AWS with groups such as sales, business development, product marketing, and evangelism to achieve business goalsWork with engineering and feature product managers to reduce friction points that slow down or prevent customers from adopting GCNA servicesAbout the team
Working at AWS the GCNA Team - Meet Robert, VP: https://youtu.be/8v5i42FL02w
Why AWS
Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud.
Inclusive Team Culture
Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.
Mentorship and Career Growth
We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Minimum Qualifications
- 5+ years of technical product management with internet business experience
- 5+ years of experience in crafting technical product positioning, messaging, content and programs
- Demonstrable ability to meet tight deadlines while managing multiple projects
- Exceptional writing skills to create narratives, presentations, blogs, white papers.
- Ability to work effectively with cross-organizational teams in an international, diverse and complex organization

- BS/BA degree (Master's degree preferred) in Computer Science, Information Systems or Business.
- Broad technical breadth and depth including familiarity with networking, data center technologies, and public cloud
- Demonstrated success in delivering high quality technology products/services in a scale up environment where priorities can shift rapidly
- Experience in driving a high level of focus and excellence with a strong, talented, opinionated team
- Experience driving a technical global product and team with end to end inbound and outbound product responsibilities
- Sound business judgment, proven ability to influence others, and strong analytical thinking skills
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

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