Job ID: 2746183 | Amazon.com Services LLC
The Customer Service Worldwide Defect Elimination (WWDE) organization drives Amazon by providing excellent customer experiences by remediating issues in real-time, reducing defective products and purchasing experiences, and enabling others through our suite of voice of the customer tools. We build strategic technology and services used by multiple Amazon groups that allow us to rapidly remediate customer issues in real-time and post contact identify defects to resolve the issues across Amazon. To expand and innovate on this vision, WWDE is seeking a passionate, customer obsessed, Sr. Product Manager, Tech (PMT).
Key job responsibilitiesAs a Sr. Technical Product Manager you will lead requirements gathering, prioritization of feature development, and own driving the product metrics. They will partner with WWDE program managers, various business teams, and our data and research science team to identify, surface, and drive improvements.
Product management at Amazon is inherently cross-functional. The right candidate needs to be an owner of their portfolio; making strategic product decisions grounded in data. They will work closely with business teams, leaders, engineering teams, and scientists and business intelligence analysts in an agile development environment to launch new features and experiences. Other key responsibilities include monitoring the execution of the project, providing project progress to stakeholders, and ensuring appropriate levels of product quality and performance.
A day in the lifeThe ideal candidate will be able to dive deep and apply principles and products that will form an exciting roadmap.
BASIC QUALIFICATIONS- Bachelor's degree
- 5+ years of technical product or program management experience
- 3+ years of end to end product delivery experience
- Experience owning/driving roadmap strategy and definition
- Experience owning feature delivery and tradeoffs of a product
- Experience managing technical products or online services
- Experience owning technology products
PREFERRED QUALIFICATIONS- Bachelor's degree in a quantitative/technical field such as computer science, engineering, statistics
- Experience in technical product management, program management or engineering
- Experience working across functional teams and senior stakeholders.
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
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