Sr Product Specialist Location Appleton, WI : About Pierce, an Oshkosh company At Pierce Manufacturing, we build trucks that protect people and communities around the world. To our team, there is no room for anything less than providing the absolute best. Since 1913, building truck bodies on Model T Ford chassis in an old converted church has evolved to creating highly customized, carefully designed and engineering pumpers, aerials, tankers and rescue units that have no equal. Today, you'll find more than 30,000 Pierce apparatuses on the road that are making a difference in people's lives, every day. To us, every step in the process of building our trucks is personal. From innovation and expertise, to the customization and service. Our trucks are designed to perform under the toughest conditions. Ready to shape the future of the IoT applications for mission critical equipment that help our everyday heroes build a better world? If you are driven by the idea of building a better world through innovative technology, thrive on technical challenges and relish the opportunity to start things from scratch, we invite you to join us as a Sr Product Specialist. In this role, you will have the opportunity to support Connected products for Fire apparatus and concrete mixers, serve as a SME and provide training to internal and external customers. YOUR IMPACT: Product Monitoring, investigation, and escalation (40%) Monitor and report product failure, performance and identify corrective action to ensure high product availability and reliability. Tier II support for product issues - investigate issues, provide severity level and clear bug documentation to Product Owner, per Bug Report template. Subject Matter Expert for Fire apparatus and concrete mixers (20%) Serve as SME for Fire apparatus/Concrete mixers, ensure this knowledge is mainstreamed into the team and create troubleshooting trees / predictive algorithms to improve equipment performance and safety. Customer/Dealer/ Aftermarket/Manufacturing Training & Usage analytics (40%) Develop training programs and conduct on-site/virtual trainings for Customer/Dealer/ Aftermarket/manufacturing. Measure product performance to SLI/SLO/SLA and provide actionable insights to Product Manager and Product Owner. Provide continuous feedback to Product Manager regarding enhancement requests from internal stakeholders (Manufacturing, Design, Aftermarket). MINIMUM QUALIFICATIONS: Bachelor's Degree in Engineering field or equivalent. 5 or more years of experience with automotive or heavy-duty vehicle maintenance. Ability to travel to dealer/customer locations at least 30% of the time. STANDOUT QUALIFICATIONS: 3 or more years of experience and advanced technical knowledge of Fire/Concrete mixer industry. Demonstrate solid verbal, written and presentation skills and analytical skills. Experience working in SAFe, Scrum or Agile environment. Ability to thrive in a startup like culture, excels in ambiguous situations, and embraces technical challenges. Oshkosh is committed to working with and offering reasonable accommodation to job applicants with disabilities. If you need assistance or an accommodation due to disability for any part of the employment process, please contact us at: or . Oshkosh Corporation is an Equal Opportunity and Affirmative Action Employer. This company will provide equal opportunity to all individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Information collected regarding categories as provided by law will in no way affect the decision regarding an employment application. Oshkosh Corporation will not discharge or in any manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with Oshkosh Corporation's legal duty to furnish information. Certain positions with Oshkosh Corporation require access to controlled goods and technologies subject to the International Traffic in Arms Regulations or the Export Administration Regulations. Applicants for these positions may need to be "U.S. Persons," as defined in these regulations. Generally, a "U.S. Person" is a U.S. citizen, lawful permanent resident, or an individual who has been admitted as a refugee or granted asylum.
