Sr. Program Manager, GS S&O - Operational ExcellenceJob ID: 2732760 | Amazon Web Services, Inc.
We are seeking a talented leader to drive the evolution of our data strategy with comprehensive, accurate, and standardized metrics in a timely manner to enable high quality, high velocity decisions. You will own and be responsible for leading the product development lifecycle and set the strategy for your service to evolve and scale, enabling its customers to meet growing Amazon business needs without becoming a bottleneck. This leader will be fluent in a range of strategic and analytical approaches to product and technical leadership, including the ability to build compelling value propositions, influence stakeholders, and provide clarity on complex systems and dynamics via rigorously refined written and verbal communication.
This role will stand out as a strategic visionary, change agent, and continuous improvement champion and requires a unique combination of skills that include data analysis and visualization (ability to collect, analyze, and present data-driven insights to inform decision-making, track project progress, and communicate effectively with stakeholders). This role combines the best of both the program management and organizational transformation discipline, requiring a unique blend of technical, strategic, and leadership abilities, which may include skills in using data visualization tools like QuickSight; exceptional communication and interpersonal skills to effectively manage relationships with a diverse range of stakeholders, including executives, builders, and end-users; ability to identify, assess, and proactively manage risks, including technical, financial, and operational risks, to ensure the successful delivery of projects.
Key job responsibilitiesDefine and drive the multi-year vision and technical approach for your product portfolio and the teamWork with senior business leaders across various BUs and finance leaders.Deliver 3YP, Vision, PRFAQS, and BRD docs.Define and articulate a strategy to leverage generative AI to deliver transformative personalized customer experiencesInfluence multiple VP-led organizations on their investment approaches and prioritiesCollaborate with Senior Data Engineers and BIEs across organizations to define scalable technical approachesOwn the branding approach and go-to-market strategy for new-to-world products and experiencesNavigate ambiguity to define org-wide product strategy and annual prioritizationAbout the teamAmazon Web Services (AWS) provides a scalable cloud computing platform to companies globally. AWS Global Services (GS), formed in 2022, delivers customer success throughout the cloud adoption lifecycle. Our 25K+ employees and integrated offerings enable us to combine technology and human expertise to maximize and accelerate customer outcomes.
GS is comprised of four primary business units: 1) Global Services Security (GSS) provides security guidance and offerings, 2) Training & Certification (T&C) offers cloud skills training and certification, 3) Professional Services (ProServe) provides consulting and hands-on-keyboard services, and 4) Support and AWS Managed Services (Support) delivers 24/7 technical support and managed services.
Together, these teams continuously improve our systems and processes to enable better results for both customers and employees, with the GS Strategy & Operations (GSS) teams supporting each. GSSO enables integrated business support, product management, planning, and deal strategy for GS. GSSO understands customer experiences and inspires bold ideas to deliver the best experiences and solutions to our customers. We embrace scientific thinking, pursue continuous improvement, and develop talent to provide world-class support across GS.
BASIC QUALIFICATIONS5+ years of program or project management experienceExperience using data and metrics to determine and drive improvementsExperience owning program strategy, end to end delivery, and communicating results to senior leadershipPREFERRED QUALIFICATIONS2+ years of driving process improvements experienceMaster's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related fieldAmazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
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