Rockfon is seeking a Sr. Quality Engineer based onsite in Chicago to join our Quality Control team. This position will require travel of at least 25% within the U.S. and some internationally and will report to the Quality Manager.
Rockfon, part of ROCKWOOL Group, offers advanced acoustic ceilings and wall solutions to create beautiful, comfortable spaces.
What You Will Be Doing The Sr. Quality Engineer is responsible for overall quality engineering of assigned products (Tile, or GRID & Metal Ceilings) sold by ROCKWOOL/Rockfon N.A. and/or suppliers to maximize customer satisfaction while owning the Customer Complaints Management process. The Sr. Quality Engineer will champion continuous improvement through use of advanced quality tools, LEAN/OPEX, and other industry-leading best practices to improve quality of Rockfon N.A. products and services.
Own and manage Claims and Complaints Management System (customer facing and suppliers) and work with various departments to drive root cause and corrective actions to reduce claims.Proficient in the use of Quality tools such as 8D problem solving, root cause analysis, quality planning / APQP, FMEA, control plans, MSA, SPC, Tier boards, etc.Use LEAN/ROPEX industry-leading best practices to solve quality problems and implement effective corrective actions.Setup and drive improvement in all key KPIs related to supplier quality.Manage and drive supplier meetings and quarterly business reviews and assure closure of actions.Assist Quality Manager in upgrading inspections methods, gage calibrations, and data analysis.Assist Quality Manager with the setup and drive improvement in all key KPIs related to product quality and customer satisfaction.Lead activities to maintain compliance requirements by agencies such as ICC-ES, UL, InterTek, etc. Establish routine internal quality audits as appropriate.Liaise with Operations, Engineering, and Quality colleagues from other ROCKWOOL divisions and producing factories to identify and establish best practices within Rockfon, N.A.What You Bring Bachelor's Degree – Engineering and/or Operations Management preferred.5+ years of experience in Quality Engineering for engineered products in high volume, high mix manufacturing industry is a must, preferably in Building Materials or Automotive industries.Proven track record of driving quality and continuous improvement in product and service related KPIs using advanced quality tools, LEAN/OPEX, Six Sigma and other industry-leading best practices.Experience working with regulatory and testing agencies like UL, ICC-ES, Inter-Tek, etc. is highly preferred.Experience with customer quality documentation.Experience with customer compliance audits and internal QMS audits.Experience problem solving complex manufacturing and product issues.What We Offer Comprehensive Medical, Dental, and Vision coverage.Educational Assistance.401K Match - up to 6%.No cost Life and Disability Programs.Company provided Personal Protective Equipment.Employee Assistance Program (EAP).Fitness reimbursement.Work-Life Balance.Paid Time Off (PTO).12 Paid Holidays per year.The base salary range for this position is $105,000 - $120,000. Your base salary is determined based on location, experience, and the pay of employees in similar positions. This position is bonus eligible.
Who We Are We are the world leader in stone wool solutions. Founded in 1937 in Denmark, we transform volcanic rock into safe, sustainable products that help people and communities thrive. We are a global company with more than 12,000 employees, located in 40+ countries with 51 manufacturing facilities.
Work Environment & Conditions: Our offices are thoughtfully designed to foster collaboration, creativity, and opportunities for social engagement.ROCKWOOL Group believes in giving back to the communities where we operate.Diverse and Inclusive Culture We want all our people to feel valued, respected, included, and heard. We employ 79 different nationalities worldwide and are committed to providing equal opportunities to all employees.
ROCKWOOL Group is proud to be an Equal Opportunity Employer.
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