At Instructure, we believe in the power of people to grow and succeed throughout their lives. Our goal is to amplify that power by creating intuitive products that simplify learning and personal development, facilitate meaningful relationships, and inspire people to go further in their educations and careers. We do this by giving smart, creative, passionate people opportunities to create awesome. And that's where you come in: Instructure is seeking a Salesforce Administrator to join our CRM Systems Team. This person will work on a team supporting Salesforce and related systems used through the entire customer's lifecycle. We use Sales Cloud, Service Cloud, Experience (Community) Cloud, Salesforce CPQ, FinancialForce PSA, and Gainsight. If you have some developer skills or even just aspirations, this position has a lot of potential to cross over into writing and maintaining some code.
This role can be located in Salt Lake City or may work remotely.
What you will be doing: Effectively scope and prioritize business requirements from key stakeholders and develop solutions in Salesforce that meet their direct needs Break down complex projects into chunks, then design & execute against a work plan communicating deliverables regularly and avoiding preventable fire drills Build efficient, robust processes and scalable systems for a fast-growing, continuously changing organization Understand and be able to communicate technical information to non-technical business-focused leaders Own, document, and be expert in processes, objects, and automations related to Salesforce Partner with and influence others well for cross-team initiatives Proactively offer best practice advice and recommendations, often extending beyond Salesforce to topics around overall systems architecture and CRM best practices Monitor systems and respond quickly to problems, outages, or other usability concerns What you will need to know/have: 3+ years of Salesforce Admin experience MUST be proficient with Salesforce CPQ Strong competency with Salesforce automations, including building flows, process builders, workflow rules, and formula fields Relevant Salesforce certifications (Administrator, App Builder) preferred In-depth understanding of Salesforce permissions, roles and profiles, org-wide defaults, and sharings sets FinancialForce PSA, and/or Gainsight is prefered Strong stakeholder management skills, ability to foster good business relationships and collaborate with business leads and stakeholders Relentless focus on doing what's right for the business and a willingness to take on the tough challenges to support growth with a roll-up your sleeves mentality Strong communication skills, both written and verbal in English, with the ability to create and deliver technical presentations that explain complex subjects to non-technical end users Strong organization and project management skills Desire to continue learning additional systems and platforms Experience with Marketo and/or Outreach a plus Apex and/or LWC skills are a plus Get in on all the awesome at Instructure! Competitive salary, equity and 401k. Medical, dental, disability, and life insurance. HSA program, vision, voluntary life, and AD&D. Tuition reimbursement. Paid time off, 11 paid holidays, and flexible work schedules. LifeStyle Spending Account We've always believed in hiring the most awesome people and treating them right. We know that the more diverse we are, the more diverse our ideas will be and when we openly welcome those ideas, our environment is better and our business is stronger.
At Instructure we participate in E-Verify and yes, in case you didn't catch it from the above, we are an Equal Opportunity Employer.
All Instructure employees are required to successfully pass a background check upon being hired.
