The Senior Software Engineer, ServiceNow is responsible for developing and maintaining code within ServiceNow to implement new capabilities and features, enhance performance, and ensure maintainability. Additionally, the Senior Software Engineer contributes to Agile planning, offers expert advice, and monitors emerging trends Key Responsibilities: Collaborate with Product Management to understand customer and end-user challenges, and design effective solutions. Recommend improvements to processes, technology, and interfaces to enhance team effectiveness and reduce technical debt. Anticipate capacity requirements for component usage and identify limitations. Provide input on story sizing, backlog grooming, and release planning. Contribute to product and solution designs to address critical issues and complex problems. Develop solutions across multiple ServiceNow products to meet stakeholder needs. Perform troubleshooting and investigations as needed. Provide ongoing support, monitoring, and maintenance of deployed products. Mentor and provide technical guidance to less experienced software engineers. Actively participate in the engineering community, stay updated on new software technologies and best practices, and share insights with the organization. Skills: Ensure adherence to relevant technical strategies, policies, standards, and practices. Strong ITOM (IT Operations Management) experience. Design, code, test, correct, and document ServiceNow scripts, workflows, triggers, and actions according to agreed specifications and standards. Participate in reviews of own work and lead reviews of colleagues' work. Manage ServiceNow enhancements to improve business performance. Strong analytical and troubleshooting skills. Experience with Agile application development practices. Familiarity with ServiceNow's Common Service Data Model (CSDM). Extensive experience in engineering and operations, with a background in developing and managing a CMDB. Strong ITSM product and development experience. Qualifications: Bachelor's degree in a related discipline and 4 years' experience in a related field. The right candidate could also have a different combination, such as a master's degree and 2 years' experience; a Ph.D. and up to 1 year of experience; or 16 years' experience in a related field. Certified in ServiceNow system administration and/or application development (CSA, CAD). Preferred Qualifications: ServiceNow Micro or Implementation Certifications. Agile Certifications. USD 97,100.00 - 161,800.00 per yearCompensation:Compensation includes a base salary of $97,100.00 - $161,800.00. The base salary may vary within the anticipated base pay range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include an incentive program.Benefits:The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company's needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, parental leave, and COVID-19 vaccination leave.About Cox AutomotiveAt Cox Automotive, people of every background are driven by their passion for mobility, innovation and community. We transform the way the world buys, sells, owns and uses cars, accelerating the industry with global powerhouse brands like Autotrader, Kelley Blue Book, Manheim and more. What's more, we do it all with an emphasis on employee growth and happiness. Drive your future forward and join Cox Automotive today!About CoxCox empowers employees to build a better future and has been doing so for over 120 years. With exciting investments and innovations across transportation, communications, cleantech and healthcare, our family of businesses - which includes Cox Automotive and Cox Communications - is forging a better future for us all. Ready to make your mark? Join us today!Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page .Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.Statement to ALL Third-Party Agencies and Similar Organizations: Cox accepts resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.