Perform a variety of routine teller duties to include processing transactions, identifying basic potential financial needs and, based on that identification, making referrals to the platform area as appropriate.
Act in a supervisory capacity behind the teller line as necessary.
*Following established policies and procedures, personally performs routine teller duties:*
* Process deposits to customer accounts; includes verification of cash, verification of endorsements, and providing customers with receipts
* Cash checks for customers and non-customers
* Process and properly record the sale of monetary instruments (i.e.
official bank checks)
* Process foreign currency purchases and sales
* Redeem savings bonds
* Properly file all government-mandated reports related to large cash transactions and the sale of all monetary instruments
* Process various types of loan payments and credit card cash advances
* Assist with providing customers with access to safe deposit area
* Actively engages in the sales process by identifying potential financial needs for customers and non-customers alike and makes appropriate referrals of such leads to the platform staff for follow-up
* Acts in a supervisory capacity as necessary, using increased authority levels, above those of an entry-level teller, to review and approve certain transactions, particularly in the absence of the Teller Manager.
May be expected to assume some other Teller Manager-level responsibilities, when necessary, such as functioning as the ATM custodian.
* Other duties as required
Incumbent should be able to adhere to defined policies and procedures but if/when written policy is unclear or there is any uncertainty, the incumbent seeks guidance from their immediate supervisor.
*Qualifications:*
* Incumbent must be outgoing, have good customer service skills and the ability to work in a fast-paced environment.
* Individual should be a self-starter and be technically literate.
* The ability to communicate information and ideas so others will understand.
Must be able to exchange accurate information in these situations
* High school diploma or equivalent required.
* 2+ years of teller experience preferred
* Some supervisory experienced preferred
* Spanish highly preferred
* Saturdays required
*Working Conditions:*
Must be able to remain in a stationary position for long durations of time without a break.
Incumbent must be able to transport items weighing 15 pounds or more.
Job Type: Part-time
Schedule:
* 8 hour shift
* Day shift
* Evenings as needed
* Evening shift
* Every weekend
* Monday to Friday
* Weekends as needed
Experience:
* Banking: 1 year (Preferred)
* Cash handling: 1 year (Required)
* Customer service: 1 year (Required)
Ability to Relocate:
* Salem, MA 01970: Relocate before starting work (Required)
Work Location: In person