Staff Services Manager Ii

Most positions at CDCR Enterprise Information Services are eligible for telework. This position is primarily telework and may require in-person attendance when requested.

Individuals who are eligible for a Training and Development assignment may also be considered for this position.

Under general direction of the Chief of the Office of Information Officer, the Staff Services Manager II (SSM II) will manage and act as the overseer, reviewer, and advisor for the EIS Administrative Services units: Training, Human Resources, EIS Telework, Workforce Development Program, facility support and EIS Reception Office and clerical Support. The SSM II is responsible for the development, implementation and maintenance of the Division's administrative functions and will ensure that all requirements are met and spending authority is in place The incumbent at this level is expected to act as a strategist, a project director and oversee complex analytical studies and activities necessary to support the Department's mission and IT strategic goals and objectives.

*The California Department of Corrections Rehabilitation (CDCR) Headquarters has implemented a new automated system to streamline the hiring process. The Human Resources Technology System (HRTS) is an intuitive, user-friendly system that provides the applicant access to real-time updates throughout the hiring process. HRTS will require new candidates to set up an account, which allows them to track their application's progress. Through their account portal, candidates will also be able to provide any additional information needed in the hiring process, including setting up interviews as needed. After the final filing date, applicants will receive an email from ******** or DoNotReply@CDCR (depending on the email provider), with direction on creating and/or accessing their account.

*For HRTS communication, this is in reference to Job Requisition (JR) 1419.

CDCR employees are encouraged to use their existing CDCR email address on their job application.

You will find additional information about the job in the Duty Statement .

Working Conditions

The main EIS location is in a park-like campus setting across from the Folsom Lake auto dealerships in Rancho Cordova, close to US Highway 50 and the Hazel light rail station. We are minutes from historic Sutter Street, the Folsom Premium Outlets, and many dining establishments.

*Free parking at this location.

Minimum Requirements

You will find the Minimum Requirements in the Class Specification.
STAFF SERVICES MANAGER II (SUPERVISORY)
Additional Documents

Job Application Package Checklist
Duty Statement

Position Details

Job Code #:
JC-436720

Position #(s):
********

Working Title:
Staff Services Manager II

Classification:
STAFF SERVICES MANAGER II (SUPERVISORY) $7,420.00 - $9,219.00

# of Positions:
1

Work Location:
Sacramento County

Telework:
Hybrid

Job Type:
Permanent, Full Time

Work Shift:
8:00am-5:00pm

Work Week:
Mon-Fri

Department Information

Vision

We enhance public safety and promote successful community reintegration through education, treatment and active participation in rehabilitative and restorative justice programs.

Mission

To facilitate the successful reintegration of the individuals in our care back to their communities equipped with the tools to be drug-free, healthy, and employable members of society by providing education, treatment, rehabilitative, and restorative justice programs, all in a safe and humane environment.

The California Department of Corrections and Rehabilitation (CDCR) and California Correctional Health Care Services (CCHCS) are committed to building and fostering a diverse workplace. We believe cultural diversity, backgrounds, experiences, perspectives, and unique identities should be honored, valued, and supported. We believe all staff should be empowered. CDCR/CCHCS are proud to foster inclusion and representation at all levels of both Departments.

Please visit our website to learn more about Enterprise Information Services .

Founded in 1885, the California Department of Corrections and Rehabilitation (CDCR) is one of the nation's largest and most diverse correctional departments in the country. We are dedicated to enhancing public safety through the safe and secure incarceration of offenders, by providing effective parole supervision, and implementing rehabilitative strategies to successfully reintegrate offenders into our communities.

Special Requirements
Do not include any confidential information on any documents you submit for a job vacancy, such as your State application, resume, or educational transcripts. Confidential information that should be excluded or removed from these documents includes, but is not limited to, your Social Security Number (SSN), birthdate, student identification number, driver's license number (unless required), basis of eligibility, examination results, LEAP status, marital status, and age. Confidential information on the first page of applications submitted electronically online, such as Easy ID number, SSN, examination related information, and driver's license number will automatically be redacted upon submission.

Possession of Minimum Qualifications will be verified prior to interview and/or appointment. If you are meeting Minimum Qualifications with education, you must include your unofficial transcripts/diploma for verification. Official transcripts may be required upon appointment. If it is determined an applicant does not meet the Minimum Qualifications, the candidate will be withheld from the eligibility list, rendering them inactive and ineligible to be hired for the position. Candidates who have been withheld may file an appeal with the State Personnel Board.

Candidates new to CDCR are required to submit to a background investigation process utilizing Live Scan Fingerprinting, and Tuberculosis testing prior to appointment followed by department annual Tuberculosis testing/evaluation thereafter.

Application Instructions
Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.
Final Filing Date: 6/27/2024
Who May Apply
Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply. Individuals who are eligible for a Training and Development assignment may also be considered for this position(s).

Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).

How To Apply
Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at www.CalCareers.ca.gov. When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below:

Address for Mailing Application Packages

You may submit your application and any applicable or required documents to:

Department of Corrections & Rehabilitation
Attn: CDCR Hiring Support
P.O. Box 942883

Sacramento , CA ********

Address for Drop-Off Application Packages

You may drop off your application and any applicable or required documents at:

Department of Corrections & Rehabilitation
CDCR Hiring Support
1515 S Street, Application Drop Box or Suite101N
(Drop off not available on weekends and holidays)
Sacramento , CA 95811

08:00 AM - 05:00 PM

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
Resume is required and must be included.
Statement of Qualifications - A Statement of Qualifications is REQUIRED and must be submitted with your Employment Application (STD. 678). Applications received without an appropriate Statement of Qualifications based on the instructions below will be rejected for being incomplete and will not be considered. Resumes, cover letters, and other documents will not be considered as a response to the Statement of Qualifications. Please refer to the "Statement of Qualifications" section below for specific requirements.

Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting.

Desirable Qualifications

In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:

Strong written and verbal communication skills.
Practical experience in providing innovative solutions to make an organizational improvement.
Knowledge of principles, practices and trends of public and business administration, budget, personnel, program management, management analysis, planning, and program evaluation.
Ability to work under pressure due to deadlines, changes in staff or budget resources, or organizational changes.
Demonstrated experience establishing cooperative relationships with diverse business partners.
Practical experience identifying and responding to current and future customer needs.
Experience facilitating collaboration and problem solving across various stakeholder groups who have different, sometimes conflicting, priorities.
Proven ability to understand the workings, structure, and culture of an organization as well as the political, social, and economic issues affecting the organization.
Experience in effectively planning, organizing, directing, delegating, and supervising complex work of a multidisciplinary staff.
Experience working with control agencies.
Knowledge of civil service laws, rules, and regulations.
Experience providing quality customer service in response to employee inquiries in a timely and professional manner.
Supervisory/management experience.
Experience reviewing current processes/procedures in order to provide recommendations for improvement and subsequently implementing updated procedures
Possess good interpersonal skills and emotional intelligence
Shall create and promote an equitable and inclusive workplace where diversity is celebrated.

Benefits
Information regarding Merit System Principles provided to public employees by the State Civil Service Act can be found on the CalHR website at https://www.calhr.ca.gov/Training/Pages/performance-management-merit-system-principles.aspx

Additional benefit information can be found on the CalHR California State Civil Service Employee Benefits Summary website at https://www.calhr.ca.gov/Pages/California-State-Civil-Service-Employee-Benefits-Summary.aspx

This webpage is intended to provide general information. Benefit eligibility may be based on job classification, bargaining unit, time base and length of appointment.

Contact Information
The Hiring Unit Contact is available to answer questions regarding the position or application process.
Hiring Unit Contact:
EIS Personnel Liaisons
(916) 358-2000
********

Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office.
EEO Contact:
Office of Civil Rights
(916) 255-0458
********
California Relay Service: ******** (TTY), ******** (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.

Statement of Qualifications*REQUIRED

In order to be considered for this position, you must submit a statement of qualifications (SOQ) in addition to the standard state application. If you do not submit SOQ, your application WILL NOT be considered. A notation or reference to other materials such as resume, or application cannot be a substitute for the SOQ. The SOQ also serves as documentation of each candidate's ability to present information clearly and concisely in writing. Your responses to the questions below must be submitted on a separate document and must be no longer than two pages in length for all questions and each page must include your name in the upper right hand corner of the page. Failure to follow these instructions when submitting the SOQ will be counted as failure to submit an SOQ and will be disqualified. Respond to the following questions:

Respond to the following:

Describe your experience in presentations to executives, managers, peers, and control agencies.
Describe your experience in leveraging data analytics to enhance and enable business objectives.
Describe your experience leading a team and working collaboratively with an organization and/or partnering agencies to administer programs, including updating and improving program guidance and processes.

Examination Information

To obtain list eligibility for the Staff Services Manager II, before applying for the position, you must first take and pass the examination at this link:

CalCareers

Equal Opportunity Employer
The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.

It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.