Staff Technical Program Manager - Autonomous Robot Operations

About the Team DoorDash Labs is a team within DoorDash building autonomous delivery robots and other autonomy solutions from the ground up for DoorDash's core delivery platform. If you have a passion for applying autonomy and robotics in a service used by millions of people daily, then we want to talk to you!

About the Role As the Technical Program Manager for Operations at DoorDash Labs you will play a central role within the robot operations team at DoorDash Labs as we scale and optimize last-mile deliveries using autonomy.

You will report to the manager of our growing Technical Program Management team and will interface with operations, hardware, service, software, autonomy, safety and testing teams on a daily basis. This role is a hybrid role and requires being on site at our Oakland facility 1-2 days per week, as well as occasional travel to our non-SF Bay Area locations.

You're excited about this opportunity because you will… Join DoorDash, a hugely successful logistics technology company Scale our autonomous delivery fleet and associated fleet operations across multiple states Work closely with members of our operations teams in the SF Bay Area and other locations Use your data analytics skills to establish and track operational and fleet efficiency metrics Initiate and drive operational and robot fleet uptime improvements Manage robot fleet service and repair needs Champion a culture of safety and drive initiatives with safety in mind at all times Manage vendor relationships for fleet logistics, service and repairs Work with team members across DD Labs to follow up and resolve issues We're excited about you because you have… A Bachelor's Degree or equivalent work experience 6+ years of industry experience working in technical program management, ideally in autonomy operations and/or fleet management Excellent written and verbal communication skills and attention to details A track record of managing complex, cross-functional projects and programs in a highly dynamic environment A proven ability to mine and use data to drive efficiency improvements The desire to embrace ambiguity and the ability to organize disparate ideas into a cohesive plan A working understanding of autonomy concepts and AV testing procedures Strong familiarity with program management tools, such as: Jira Confluence Smartsheet/MS Project Google Workplace applications
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