Are you seeking a rewarding career where you play a crucial role in improving lives? If you are passionate about making a difference and thrive in a customer-centric environment, this might be the perfect opportunity for you!
Family Resource Home Care is a leading provider of home care services. We are headquartered in Liberty Lake, WA and provide services throughout the states of Washington, Idaho, and Oregon. We have expanded our presence to the Marion County, AL area by opening a customer service center in Winfield.
As a Staffing Coordinator, you will be a vital behind-the-scenes force in our mission to improve more lives through enhanced caregiver-client connections. This role involves reviewing caregiver preferred hours, identifying open shifts with clients, and skillfully matching these vacancies with caregivers based on client attributes and preferences. Your efforts will not only ensure optimal client care but also maximize our caregivers' schedule and income.
Responsibilities
Review caregiver preferred hours in our Point-of-Care software.Identify open shifts with clients and strategically match/fill those vacancies based on client attributes and caregiver preferences.Think analytically to optimize caregiver schedules, ensuring maximum coverage and client satisfaction.Act as a business partner between caregivers, clients, and branch staff to ensure a cohesive experience for all parties involved.Promptly inform the branch of any changes or client complaints in real time.Document all interactions accurately and thoroughly in our Point-of-Care software.Provide constructive feedback to branch staff regarding caregiver performance, attendance, and client feedback about caregivers.Ensure that all communication and documentation are precise, detailed, thorough, and timely.Field inbound calls as necessary to assist our customer service team Qualifications
At least 1 year of experience in a healthcare setting with exposure to patient or employee scheduling, administrative work/data entry, or direct patient care.High School DiplomaStrong analytical and problem-solving skillsDemonstrated customer service and communication skillsAttention to detail and organizational skillsTechnical proficiency in utilizing scheduling software and generating reportsFluent in spoken and written EnglishAbility to pass a criminal background check per agency policy Preferred Qualifications
Associate's degreeCall center or customer experienceComputer proficiency Additional Details
Pay rate: $14.00/hr.This is a full-time position and has an alternating schedule between the hours of 7am-7pm CST.The training will take place in person at our office in Winfield. This is an in-person position. What We Offer
Medical, Dental, and Vision insurance options15 days of PTO10 paid holidaysPaid trainingEquipment401(k) with 4% employer match