State Workers' Insurance Fund Claims Services Division Chief Location Remote in Lackawanna County, PA : THE POSITION Are you an expert in insurance and workers' compensation claims? If you want to apply your experience and knowledge to collaborate with a team focused on analyzing the operations of the State Workers' Insurance Fund (SWIF) and suggesting improvements to enhance efficiency, effectiveness, minimize errors, and enhance customer service, then seize this exceptional chance to make a difference!
DESCRIPTION OF WORK You are tasked with providing strategic advice to the SWIF Director and Chief Claims Officer, evaluating current operations and structure, pinpointing areas for enhancement, and proposing restructuring in line with industry norms. In your role as Chief of Claim Services, you will collaborate extensively across SWIF, particularly focusing on claims services and field operations to ensure adherence to SWIF guidelines, regulations, and Worker's Compensation Law. Your responsibilities include formulating and enforcing rules, policies, and objectives for the Claims Services Division, approving mediation settlements, monitoring outcomes, and coordinating with IT for standardized reporting. Moreover, you will liaise with the Chief Counsel's Office to guarantee thorough investigations by SWIF adjudicators, analyze processes for improvement, and oversee claim reviews and audits through subordinate staff. Interested in learning more? Additional details regarding this position can be found in the position description. Work Schedule and Additional Information: Full-time employment Work hours are 8:00 AM to 4:00 PM, Monday - Friday, with 30-minute lunch. Telework: You may have the opportunity to work from home (telework) part-time. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in Scranton. This position may require travel. Salary: In some cases, the starting salary may be non-negotiable. You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices. REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY QUALIFICATIONS Minimum Experience and Training Requirements: Six years of professional program planning and analysis experience in the field of occupational compensation, liability insurance, or casualty insurance that includes two years of experience supervising the administration of Pennsylvania Workers' Compensation, liability insurance, or casualty insurance claims; or An equivalent combination of experience and training that includes two years of experience supervising the administration of Pennsylvania Workers' Compensation, liability insurance, or casualty insurance claims. Additional Requirement: You must possess a Real ID or Passport for travel. You must be able to perform essential job functions. Preferred Qualification (not required): A bachelor's degree or equivalent working experience in business administration, healthcare, or a related field. How to Apply: Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education). If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable. Your application must be submitted by the posting closing date . Late applications and other required materials will not be accepted. Failure to comply with the above application requirements may eliminate you from consideration for this position. Veterans: Pennsylvania law (51 Pa. C.S. §7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to and click the Veterans' Preference tab or contact us at . Telecommunications Relay Service (TRS): 711 (hearing and speech disabilities or other individuals). If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date. The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply. Learn more about our Total Rewards by watching this short video!
Health & Wellness We offer multiple health plans so our employees can choose what works best for themselves and their families. Our comprehensive benefits package includes health coverage, vision, dental, and wellness programs.*
Compensation & Financial Planning We invest in our employees by providing competitive wages and encouraging financial wellness by offering multiple ways to save money and ensure peace of mind including multiple retirement and investment plan options. Work/Life Balance We know there's more to life than just work! Our generous paid leave benefits include paid vacation, paid sick leave, eight weeks of paid parental leave, military leave, and paid time off for most major U.S. holidays, as well as flexible work schedules and work-from-home opportunities.* Values and Culture We believe in the work we do and provide continual opportunities for our employees to grow and contribute to the greater good. As one of the largest employers in the state, we provide opportunities for internal mobility, professional development, and the opportunity to give back by participating in workplace charitable giving. Employee Perks Sometimes, it is the little "extras" that make a big difference. Our employees receive special employee-only discounts and rates on a variety of services and memberships. For more information on all of these Total Rewards benefits, please visit and click on the benefits box. Eligibility rules apply.
