Department: Ground Operations Our Company Promise We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth.
Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines.
Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.
Job Description: Job Summary The People of Southwest Airlines come together to deliver on our Purpose, which is to connect People to what's important in their lives through friendly, reliable, and low-cost air travel.
Our Station Manager oversees the CVG station located in Hebron, Kentucky and its Employees.
The Station Manager serves as a Leader to Agents by observing and offering guidance, ensuring Safety and compliance procedures are followed, and reading and delivering communications to convey important updates.
This role supports and supervises the Ground Operations Teams, Leaders, and other workgroups to ensure a safe, reliable, and ontime operation while providing Legendary Customer Service to our Internal and External Customers.
Additional details: A role that supports all hours of the Southwest Operation, including early mornings, late evenings, and holidays.
U.S. citizenship or current authorization to work in the U.S. required and no current or future work authorization sponsorship available.
We continue to look for opportunities to reflect the communities we serve, and welcome applicants with diverse thoughts, backgrounds, and experiences.
Responsibilities Monitor staffing in all areas and verify that overtime is used properly, Oversee staff planning, hours, and OT planning and compliance Oversee day-to-day airport operations to create a safe, secure, and legally compliant service-conscious environment Drive performance processes by setting goals and objectives, monitoring results against key metrics, and holding responsible parties accountable for results.
Meet or exceed performance goals through effective decisions Monitor budgets and payroll records, and review financial transactions to ensure that expenditures are authorized and budgeted for the Station Assure proper administration of labor contracts or agreements, emphasizing minimal labor disputes Maintain a safe working environment and institute programs designated to help reduce accidents and injuries Monitor functional work area risks, issues, and scope ensuring appropriate level of priority, visibility, and escalation Monitor Station performance, build processes to implement improvement, and review processes and adjust as necessary.
Own Change Management with a focus on communication and Change planning Work closely with Ground Ops Partners as required (Network Planning, Airport Screening Managers, Affairs, Labor, etc.)
Coordinate actively with all Departments to maintain the station's on-time performance May perform other job duties as directed by Employee's Leaders Knowledge, Skills, and Abilities Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources Knowledge of operational safety and management Knowledge of principles and processes for providing Customer and personal services, including Customer needs assessment, meeting quality standards for services, and evaluation of Customer satisfaction Knowledge of principles and methods for moving people or goods by air, rail, sea, or road, including the relative costs and benefits Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems Ability to listen to, understand