Company Description ABOUT WESTGATE RESORTS Westgate Resorts provides a diverse range of vacation experiences. From sandy beaches on the Atlantic Ocean to snow-covered Utah mountains, families can affordably experience the country's most desirable vacation destinations. A world leader in the timeshare and hospitality industry, Westgate has resorts in Florida, Tennessee, South Carolina, Missouri, Utah, Nevada, and Arizona. Westgate meets every vacation expectation, for every family, for every budget. As we continue growing, we will continue offering the best and most-affordable vacation options out there!
Job Description
General Summary Of Duties:
Following various procedures, keep the store stocked, count the merchandise as it is received and when needed, help cover the store during break times.
Role and Responsibilities: (Includes but is not limited to the following)
Lift items needed from shelf, counts merchandise, bend over and place merchandise on cart, push cart up ramps and level floors to Shop, bend over and lift items from cart and place on floor.
Bend, then kneel, to count merchandise, pull box and lift to hand cart, then push cart to warehouse cage and bend, then lift box to shelf.
Walk up to guests, speak to them and assist guests with any item wanted. (Kneel to check items at a low point or use step ladder to pick up items from high point) and direct them to wherever they need to go.
Qualifications
Performance Requirements: (Knowledge, skills and abilities)
Listen and respond to guest inquiries using a positive, clear speaking voice, answer questions and offer assistance giving accurate information regarding outlet hours, other hotel services, directions to local attractions or function rooms, car rentals, airline shuttles service, etc.
Respond to guest inquiries. Provide guest satisfaction through assistance, direction and information within hotel guidelines.
Social skills as demonstrated by the ability to deal with internal/external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve problems and concerns.
Check station before, during and after shift for proper set-up and cleanliness.
Keep your workstation neat and orderly, and perform general cleaning tasks using standard hotel cleaning products, as assigned, to adhere to standards.
Ability to maintain attendance in conformance with standards.
Ability to maintain a neat, clean and well-groomed appearance.
Ability to effectively deal with internal/external customers, some of whom will require patience, tact and diplomacy to defuse anger, collect accurate information and solve customer concerns.
Respond to guest complaints in a positive manner, negotiate a compromise and implement a solution.
Typical physical / mental demands
Ability to read, write, speak and understand the English language to maintain detailed recording keeping required for maintenance of required books.
Respond to guest complaints in a positive manner, negotiate a compromise and implement a solution.
Ability to read, write, speak and understand the English language in order to complete required books, inventories, operate cash register and communicate with guests.
Answer the multi-line telephone and provide information as needed.
Ability to read, write, speak and understand the English language to follow written and/or verbal instructions from management, other employees and guests.
Respond immediately to customer inquiries regarding Hotel features, services and assistance. Provide clear and understandable directions to Hotel facilities and nearby attractions.
Basic mathematical skills necessary to operate a cash register, make change, and complete inventories.
Ability to read, write, speak and understand the English language in case of emergency situations and to read caution and/or safety notices.
Ability to perform duties within temperature ranges.
Sufficient manual dexterity of hand in order to operate cash register/keyboards and all standard office equipment.
Ability to operate 2-wheel handcarts, safety belt, cash register, telephones, calculator, and credit card machines to maintain merchandise and assist customer.
Ability to grasp, bend, stoop, reach, crouch, climb, lift and/or carry, or otherwise, move or push goods on a hand cart weighing a maximum of 100 lbs. on a continuous basis.
Ability to move and work throughout the Hotel for the duration of the shift.
Ability to walk/stand and work 75% of shift walking a maximum of 2 miles.
Ability to sit and work 25% of shift.
Ability to remain alert throughout the duration of shift and remain calm during emergency situations.
Ability to climb ladder and work 20% of shift.
Typical Working Condition:
Work is performed in a retail space environment in a limited access of space: contact with department heads, staff and management; and ability to tolerate varying conditions of noise level, temperature, illumination and air quality. May be exposed to casino related environmental factors including, but not limited to: second hand smoke, excessive noise, and constant interaction with the general public.
Additional Information
Experience Requirements:
Must be proficient with STRATTON WARREN
Education Requirements
Any combination of education, training, or experience that provides the required knowledge, skills, and abilities.