This role encompasses a combination of duties including: completing friendly and personable checkins at the front desk, coordinating with guests for a streamlined checkin process, upselling to new customers upon arrival, bike handling and setup of guests, distributing equipment for the rental, assisting customers with changing of equipment, and more.
We're looking for a personable and friendly team member to be the first point of contact for all of our in-shop visitors. You'll be cross-trained on all in-store positions from maintaining and executing all front desk and bike handling duties, as well as equipment handling and customer service.
The ideal candidate will have an upbeat, easygoing personality in addition to being perceptive and disciplined. You should be able to deal with day-to-day customers, complaints, learn quickly, upsell services and give accurate information. A customer-oriented approach is essential. We want you to make our guests and visitors feel appreciated and valued in our stores, while providing quick and efficient service.
The ideal candidate should be able to facilitate day-to-day customers in a high-volume environment, address customer concerns and bring them to the attention of management, move quickly, and be an excellent representative of the company at all times. A quick but customer-minded approach is essential. We intend for all of our guests to have a high-quality experience, and that starts from their first interactions with our team in the stores.
The responsibilities and duties of this position described here are representative of those an employee must perform. This is not a comprehensive list and other duties may be assigned.
Provide high level customer service and hospitality to clientsKeep front desk clean, presentable and stocked with appropriate materials and supplies needed for a busy dayKeep the bikes, helmets, other equipment and the store clean, presentable and stocked with appropriate itemsGreet and welcome guests as they enter and departUpsell services during interactions while maintaining a friendly exchangeAnswer questions and address complaints while communicating with the team and management appropriatelyGreeting customers and assisting customers with adjusting their bike rentalsStacking, moving and lifting bikes throughout a fast-paced and active shiftCommunicate with team about any issues or concernsWork as a cohesive team with all staff members to ensure efficiency and camaraderieMaintain a positive attitude and take initiative
Provide support to the tour guides to ensure a successful tour checkin processMaintain product knowledge for our locations and servicesMaintain brand standards for the business across all categories including appearance, atmosphere and culture Open to learning and adaptingAble to stay positive, outgoing, and energetic while working on their feet in a fast-paced environment Experienced in customer service, operations, tourism or similar positionProficient in English (oral and written), multilingual is a plusStrong in communication and people skillsAble to prioritize and multi-task, initiating tasks and performing duties without direction Equipped with a positive, can-do attitude Locations may vary from time to time for events.
Paid overtime may be required during peak periods.
Please include in your resume any relevant experience you have with bike riding, bike handling, retail sales, face-to-face customer service.
Part-time employees must have at least 3 days of availability week over week, totaling 25 hours, with at least one of those days being a Saturday or Sunday. Additionally, all employees are expected to be available to work peak shifts during our busier season (March-November). Additional working hours will be available beyond part-time for those interested.
Depending on the fit within the role, there are additional opportunities for upward mobility within Unlimited Biking.
Commitment to Inclusion & Diversity At Unlimited Biking we are proud to reflect the communities we live in and the customers we serve. We support and celebrate diversity in our culture and workplace. Unlimited Biking is proud to be an equal opportunity employer and we do not discriminate on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, parental status, military service, or other non-merit factor.