About MACKAGE Specialists in all-season protection since 1999, Mackage merges the finest, most responsible leathers, down and wools with luxury-forward design, an approach that yields uncompromising construction, enveloping comfort and signature silhouettes. A global outerwear leader defined by a commitment to exceptional quality, purpose, and performance with a focus on aesthetic innovation. Mackage is committed to employment equity and invites applications from women, visible minorities, Aboriginal peoples, persons with disabilities, LGBTQ2S+ persons and otherwise marginalized persons. Store Manager As Store Manager, you are an integral part of our brands' image and store performance. What you'll do: Sales and customer service -Maximize the store sales and KPIs to achieve store sales targets. -Monitor sales floor and zone coverage to drive sales and maintain a customer focus centric environment. -Ensure proactive client engagement leveraging CRM and growing the clientele database. -Inspire and motivate the team to high performance and exceptional customer service. Leadership -Monitor, develop and lead the team by showcasing a positive environment in which members participate, cooperate and collaborate with each other. -Partner and collaborate with management and HQ partners effectively. -Actively bench, recruit, hire and develop top tier candidates that will represent Mackage as brand ambassadors. -Manage operational tasks on time relating to reports, payroll, scheduling and inventory management. -Model and ensure store policies compliance are achieved and communicated. -Respond and adapt to changing demands of the business and create action plans relating to opportunities to support customer experience while focusing on strategic, operational, and leadership excellence. -Conduct weekly, monthly and quarterly performance evaluations within the team and manage the store turnover to support retention. Operations -Provide proper training and development on product knowledge and selling ceremony. -Ensure proper maintenance and organization of the store standards front and back of house. -Handle customer inquiries, concerns and returns effectively. -Oversee the daily operations while managing inventory levels and loss prevention best practices. What you'll need: Minimum of five (5) years experience in a preferred fashion luxury retail environment, three (3) years (at least) as a store manager. Strong leadership, result-oriented and solid business acumen. Excellent written and verbal communication skills. Multilingual is a plus. Must have a team centric attitude and proactive mindset. Exemplary selling, training and customer service skills. Ability to multi-task, organize, and prioritize workload. Knowledge of Microsoft Office Suite and POS operating systems. We want to get to know you
