We are looking for a responsible Store Manager to help oversee and operate our NEW Hilldale retail location. Our Store Manager will oversee the team and model best practices such as sharing the LWP brand story, providing personalized recommendations and guiding each customer through their shopping experience in-store. The Store Manager will lead the store team's scheduling, people management, performance management, and talent acquisition. Additionally, this Store Manager will either have a special focus on leading the store's visual merchandising and inventory processes OR leading the store's marketing – dependent on candidate experience.
Core ResponsibilitiesOwnership of the location's success and supervise and motivate staff to perform their bestWork with the Regional Manager to ensure the store team meets its efficiency and customer satisfaction goalsManage in-store beading table appointments and partiesFacilitate in-store birthday parties and other special eventsFulfill in-store custom orders by beading bracelets and contacting customers when completeTrain, coach, and support new and existing Sales AssociatesNavigate change and effectively guide others in the dynamic retail environmentOpen and close the store independentlyManage the creation and distribution of store schedule (in partnership with the Regional Manager)Lead the team for operational tasks such as inventory intake, visual merchandising, clienteling, and KPIsMonitor and maintain store inventory and communicate product needs to the Regional ManagerIndependently create and distribute the store schedule based on business needs and guest trafficPerformance management, including administration of development plans, performance reviews, constructive feedback, and performance improvements.Collaborate with the Regional Manager to identify staffing needs and partake in the recruitment processOrganize team-building activities and eventsJob Requirements3+ years' of customer service industry experienceProficient in MS Office (MS Excel in particular)Problem-solving attitudeProven experience in people management, preferably in a retail environmentExperience in attracting, developing, and motivating top talentExperience in developing collaborative relationships and influencing teamsManage conflict, lead, and hold others accountableMust be able to work weekends and holidaysPassion for learning, sharing LWP's core values, including positivity and kindness
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