At Backcountry, our mission is to connect people to their passions.
Our four online stores—Backcountry, Competitive Cyclist, MotoSport and SteepandCheap—aim to supply our customers with the gear, knowledge, and inspiration necessary to get out there and chase down life's greatest moments.
We do this by providing the biggest and best assortment of premium outdoor products, superior shopping experience, personalized Gearhead expertise, lightning-fast and accurate fulfillment, and inspirational, informative, and community-centered content.
Backcountry is seeking a highly motivated and experienced Store Manager to lead our retail team of Gearheads to connect customers to their pursuits outside and support their gear-related needs.
As the Store Manager, you will be responsible for overseeing the day-to-day operations of our physical store, ensuring the highest level of customer service, sales productivity, merchandising decisions, inventory integrity and store profitability.
You will also be responsible for extending Backcountry's culture, core values and operating principles into your workplace, maintaining a positive and enthusiastic work environment.
This position will report to the Head of Stores.
What you get to do every day:Manage all aspects of store operations; sales, customer service, inventory, scheduling and payroll, events, partnerships, and visual merchandisingMonitor store performance metrics, develop action plans and execute to delivery Budget goals across selling and profitabilityRecruit and train a staff of Gearhead product experts, capable of speaking to technical goods and supporting our customer's outdoor activities and needsMaintain elevated standards of customer experience and selling productivity; fitting rooms, footwear, technical hardgoods, and general zoningBuild loyalty and satisfaction with customers through positive interactions, relationship-building activities, and prompt resolution of any issueIdentify local marketing opportunities to further engagement in the communityManage inventory levels, maintain healthy shrink %, promote placement to key items, and identify gaps in product mix and collaborate to achieve a productive assortment strategyMaintain a positive and enthusiastic work environment, promoting teamwork, collaboration, and open communicationDevelop and maintain strong relationships with vendors, carriers, landlords, and other key stakeholdersCollaborate with our online store team to ensure consistency across all sales channels and provide seamless customer experiencesWhat you bring to the role:5+ years of experience in retail leadership, preferably in an outdoor retail or e-commerce companyProven track record of achieving sales targets and maximizing profitabilityStrong leadership, communication, and interpersonal skillsExcellent organizational and time-management skillsAbility to prioritize tasks, remain flexible and adapt quicklyProficient in Microsoft Office, point-of-sale (POS) systems and Scheduling toolsPassion for the outdoors and outdoor products$85,000 - $90,000 a year
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