Store Supervisor- Tinton Falls, NJ (40 hours)
Store Supervisor- Tinton Falls, NJ (40 hours) Work Location: Tinton Falls, New Jersey, United States of America
Hours: 40
Pay Details: $23.25 - $32.75 USD
TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD.
Line of Business: Personal & Commercial Banking
Job Description: The Store Supervisor supervises day-to-day team activities to ensure operational excellence and compliance with policies and procedures to mitigate risk and protect the Bank and Customers. This role will drive, reinforce, and demonstrate meeting Operational, Customer and Sales objectives.
Depth & Scope: Provides supervisory oversight to a team of advice and service colleagues in the achievement of individual and Store objectives. Provides day-to-day team leadership and work direction to ensure effective delivery of personalized service and advice activities. Closely monitors workflows for the teller team and platform, prioritizing tasks and delegating duties. Demonstrates understanding of bank operational policies and establishes expectations. Drives operational excellence in the Store, including cash handling and vault management. Engages in conversations with customers about loan products and facilitates application intake. Leads, develops and coaches the team on delivering effective Customer service. Requires knowledge and understanding of financial literacy and a broad range of products. Acquires and deepens the Store Customer base through proactive sales and service activities. Connects with Customers/Prospects, provides financial advice, and deepens relationships. Education & Experience: HS Diploma or GED required; undergraduate degree preferred. 2+ years related experience working with customers and/or sales. Notary License (preferred). Previous supervisory or demonstrated ability in providing direction. Proven ability to meet and exceed Customers' expectations. Strong organization skills to handle multiple tasks in a fast-paced environment. Effective verbal and written communication skills. Sound judgment in decision making and problem solving. Ability to multi-task and maintain order in the Store. Good working knowledge of Outlook, Lotus Notes, Word and Excel. Ability to supervise and lead others. Ability to provide community services. Customer Accountabilities: Delivers Customers end-to-end advice. Proficient in all products and services to provide consultative advice. Leads, coaches, and drives exceptional service at every Customer interaction. Completes Customer transactions and utilizes Customer relationship management tools. Engages in Lobby leadership and represents TD as the first point of contact for Customer inquiries. Leads the execution of the Store Customer experience plan/objectives. Responsible for a legendary service process in the Store. Responsible for maintaining optimal colleague scheduling. Works collaboratively with TD Partners to ensure all Customers are serviced. Employee/Team Accountabilities: Leads and supports a high performing team; provides ongoing feedback and coaching. Ensures colleagues are in compliance with all Regulatory and AMCB policies. Supports, mentors and coaches team members in their professional development. Creates and fosters a cohesive team and promotes a strong colleague experience. Acts as a brand champion for your business area/function and the bank. Who We Are: TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.
Our Total Rewards Package: Our Total Rewards package reflects the investments we make in our colleagues to help them achieve their financial, physical and mental well-being goals.
Accommodation: If you are an applicant with a disability and need accommodations to complete the application process, email the TD Bank US Workplace Accommodations Program.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Our Values: At TD we're guided by our purpose to enrich the lives of our customers and communities.
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