Store Supervisor (US) - Brighton, MAWork Location: Brighton, Massachusetts, United States of America
Hours: 40
Line of Business: Personal & Commercial Banking
Pay Detail: $25.50 - $36.00 USD
TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD.
Job Description: The Store Supervisor supervises day-to-day team activities to ensure operational excellence and compliance with policies and procedures to mitigate risk and protect the Bank and Customers. This role will drive, reinforce, and demonstrate meeting Operational, Customer and Sales objectives.
Depth & Scope: Provides supervisory oversight to a team of advice and service colleagues in the achievement of individual and Store objectives that result in legendary Customer and colleague experiences.Provides day-to-day team leadership and work direction to ensure effective/efficient delivery of personalized/complex service and advice activities while maintaining compliance and regulatory guidelines.Closely monitors workflows for the teller team and platform, prioritizing tasks and delegating duties and responsibilities.Demonstrates understanding of bank operational policies, procedures and regulations.Drives operational excellence in the Store, including cash handling, vault management, and preventing fraud.Engages in conversations with customers about loan products.Leads, develops and coaches the team on delivering effective Customer service.Acquires and deepens the Store Customer base through proactive sales and service activities.Education & Experience: HS Diploma or GED required; undergraduate degree preferred.2+ years related experience working with customers and or sales in any capacity or equivalent.Notary License (preferred).Proven ability to meet and exceed Customers' expectations.Strong organization skills to handle multiple tasks in a fast-paced environment.Customer Accountabilities: Delivers Customers end-to-end advice.Leads, coaches, and drives exceptional service at every Customer interaction.Responsible for maintaining optimal colleague scheduling to ensure Customer demands are met.Employee/Team Accountabilities: Leads and supports a high performing team; provides ongoing feedback and coaching.Ensures colleagues are in compliance with all Regulatory policies.Creates and fosters a cohesive team and promotes a strong colleague experience.Who We Are: TD Securities offers a wide range of capital markets products and services. We are growth-oriented, people-focused, and community-minded.
Our Total Rewards Package: Our Total Rewards package reflects the investments we make in our colleagues to help them achieve their financial, physical and mental well-being goals.
Additional Information: We're delighted that you're considering building a career with TD.
If you are an applicant with a disability and need accommodations to complete the application process, email the TD Bank US Workplace Accommodations Program.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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