Strategic Accounts Central Service Coordinator Location: Germantown, WI (LLC Support) - Management
How will you CONTRIBUTE and GROW? This role is responsible for supporting Strategic Account customers by providing a centralized point of contact and the coordination of new job set ups, orders, cylinder pickups, and job closures. Works directly with the branches to expedite and confirm delivery and pick up requirements. The representative will be responsible for providing exceptional service and support to both external and internal Airgas customers incorporating professional verbal and written communications and proactive follow up.
ESSENTIAL DUTIES AND RESPONSIBILITIES: Provide centralized point of contact for account set ups for new jobs, cylinder pickups and account closures, order placement and other centralized needs.
Coordinate new account set ups with SA Data Integrity. Advise customer of account number and servicing branch contact information.
Research and identify the correct servicing branch and confirm availability of products.
Enter orders and coordinate deliveries with branches. Verify and confirm requested delivery date and communicate any changes to customer.
Enter cylinder pick up orders and coordinate pickups with branches.
Validate zero cylinder balance and initiate job closures.
Initiate cylinder audits when necessary.
Serve as liaison between customers and branches by forwarding orders and expedites on behalf of customers requiring a single point of contact.
Meet all call coaching expectations.
Demonstrate a strong ability to identify, analyze and creatively solve customer concerns while creating opportunities to increase customer satisfaction.
Interact with external and internal customers in a professional, friendly, and courteous manner, maintaining a positive, enthusiastic approach at all times.
Manage, organize and prioritize workload to maximize completion of daily responsibilities.
Perform all other position related duties as assigned or requested.
Are you a MATCH? PREFERRED EDUCATION AND EXPERIENCE: High School Diploma required. Associate's or Bachelor's Degree preferred.
2 years customer service/sales experience.
Excellent communication and organizational skills.
Ability to multitask and manage multiple priorities under time constraints.
Motivated, proactive individual who can work both independently and within a team.
Knowledge of safety, gas, and welding products.
SAP knowledge.
We care about and support our Airgas Families. This is evident not only through our competitive compensation but also through a comprehensive benefits package that includes medical, dental, and vision plans, vacation, sick time, floating holidays, and paid holidays for full-time employees.
We provide a progressive parental leave package for our eligible Airgas parents, offering generous paid time off for the birth or placement of children, including 14 weeks of paid childbirth benefit for birth mothers on leave, as well as paid parental leave benefits for other associates.
Additionally, we offer our employees a 401k plan with company matching funds, tuition reimbursement, discounted college tuition for employees' dependents, and an Airgas Scholarship Program for dependent children.
Your differences enhance our performance At Airgas, we are committed to building a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.
We welcome and consider applications from all qualified applicants, regardless of their race, gender, sexual orientation, religion, disability or any other protected characteristic. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world.
Equal Employment Opportunity Information We are an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.
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