Job Description The Strategic Accounts Manager is dedicated to managing comprehensive business relationships with Universal, a key Avendra International client. The Strategic Accounts Manager strives to understand the client's business strategy, objectives, and goals, building deep account relationships to ensure high customer satisfaction with existing Avendra programs and greater penetration of Avendra offerings. This role works with the Senior Director of Strategic Accounts to design and execute comprehensive account plans that retain the client long-term, delivering Avendra value appropriately aligned with client goals.
Position Reports to Senior Director of Strategic Accounts.
Job Responsibilities Primary Responsibilities
• Establish and maintain excellent relationships with key corporate customer contacts at all locations;
• Develop, implement, and track account plans that support the client's business strategy and objectives;
• Provide regular account updates to clients at various organizational levels;
• Conduct recurring client business reviews;
• Facilitate discussions and issue resolution with internal Avendra departments on the client's behalf;
• Identify and measure results against objectives;
• Facilitate and manage product evaluations and reporting;
• Maintain high client account satisfaction with Avendra.
Secondary Responsibilities
• Educate clients on program participation while promoting Avendra's overall value proposition.
Primary Competencies
• Taking Initiative
• Problem Solving & Analytical Skills
• Relationship Building
• Organizational Acumen
• Strategic Perspective
• Championing Change
Other Duties
This role description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required for this job. Duties may change at any time with or without notice.
Work Environment
This job operates in an office setting at client offices, routinely using standard office equipment.
Physical Demands
This is largely a sedentary role with some light lifting of files possibly needed.
Qualifications Role Requirements
• Ability to establish and maintain strong working relationships with corporate office support and executive suite;
• Balance advocating for clients' interests with implementing Avendra's goals;
• Excellent project management, communication, and organizational skills;
• Intermediate Excel skills, proficient in PowerPoint, and strong analytical skills;
• F&B and hospitality knowledge required;
• Sourcing experience helpful.
Overnight Travel Requirements
Type: All modes of transportation, percentage 10-25%, length: 1-2 nights.
Years of Relevant Experience
3-5 years of experience.
Education Requirements
BS/BA in relevant field required; Master's degree preferred.
Benefits • Flexible work arrangements;
• Paid Time Off (PTO), Vacation, nine (9) paid holidays;
• Volunteer days, community partnerships, Employee Assistance Program;
• Your choice of three medical plans, two carriers, and My Healthy Changes well-being program;
• Adoption Assistance & Paid Parental Leave;
• Tuition Funding Sources and Scholarship Programs;
• Retirement plan with match on annual contributions.
COMPENSATION: The salary range for this position is $110,000 to $115,000, depending on skills and qualifications. Additional compensation may include a bonus or commission. This is Aramark's good faith estimate of the compensation range as of the time of posting.
If hired, employee will be in an "at-will position" and Aramark reserves the right to modify base salary and other compensation programs at any time.
Pursuant to the San Francisco Fair Chance Ordinance, qualified applicants with arrest and conviction records will be considered for employment.
About Aramark Our Mission
Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.
The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries. We believe a career should develop your talents, fuel your passions, and empower your professional growth. Learn more about working here at http://www.aramarkcareers.com or connect with us on Facebook, Instagram, and Twitter.
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