Does this describe you? Do you love adding value to clients by providing needs-based solutions? Are you a results-oriented leader that enjoys bringing new perspectives and ideas? Are you referred to as a technical subject matter expert? Do you love to solve business problems using technology? Are you highly technical and personable? Are you comfortable working with business owners and C-level executives? Are you able to uncover gaps in IT environments and position the proper solutions to close those gaps? Are you able to articulate return on investment to both technical and non-technical business leaders? Are you happy utilizing a proven, standardized set of tools and offerings to build technology strategies?
If you answered yes to these questions, then this opportunity may be for you!
Job Details: Join our Client CIO team as a Trusted Advisor. With an understanding of business drivers and regulatory controls within specific industry verticals, you will work alongside an Account Manager overseeing a group of clients. You must have the ability to sit down with C-level executives and business owners and act in the capacity of a CIO to outline mid and long-term plans, adhere to regulations, clearly explain trends, and help make sound decisions that fit with customer needs, while identifying how NENS can help the client achieve their goals. You will be responsible for consulting, building strategic client plans and budgets, project planning, and providing support for high-level technical escalations / technical needs.
Compensation: Base salary starting at 140K(commensurate with experience), 15% profit sharing and bonus plan paid quarterly, mileage reimbursement and cell/data reimbursement.
Benefits / Highlights: 100% company-paid medical plan including health, dental, visionWorking for "Best Places to Work" companyMatching 401KLife InsurancePaid holidaysReferral bonusesCareer growth opportunitiesPaid certificationsCompany social events – fun activities, quarterly team outings, retreats, holiday party celebrations, game nightsWhat You'll Do: Create and maintain strategic technical plans for all your clients, with the ability to architect technology environments from the ground upMaintain deep relationships with ownership, executives, and POCs within your client baseCollaborate with Account Managers, ensuring team awareness and participation in all strategic client planning and follow-up activitiesSupport our customers with exceptional Customer ServiceInteracting with clients to identify opportunities of growth and areas of improvement while suggesting technical solutions that meet their business needsWrite project plans, help the Project Manager with Project Management and be an active member of the on-boarding teamParticipate in after-hours projects, with possibility of after-hours escalationLearn and understand regulations for the industry verticals of your clients, including the impacts those regulations have on policies regarding the access, use and maintenance of technologyStay on top of all industry trends in your industry vertical plus other NENS industriesSet an example of leadership and advocacy for the NENS standardsProvide engineering mentorship & training initiatives per request of the VP, Service DeliveryParticipate in Teambuilding, Knowledge and Experience sharing and regular feedback and process improvement initiativesUpdate internal and client documentation as neededCreate and maintain comprehensive documentation of client environmentsAssist with IT budget forecasting and financial cost analysisWhat You'll Need: Bachelor's Degree or equivalent working experience7-10+ years' experience in a strategic IT consulting role5+ years' interactive customer support/serviceExperience in the Life Sciences industry is a plusYou are a team player that can live by the NENS core valuesA passion for customer serviceYou are extremely organized and work with a sense of urgencyExcellent time management and you know how to prioritizeExceptional written/oral communication skills and the ability to listenAbility to work in a fast-paced and ever-changing environment, self-motivated and the ability to manage multiple prioritiesStrong work ethic requiredReliable transportation requiredPermanent work authorization in the USTechnical Knowledge & Experience: Demonstrated experience and exceptional skills architecting multiple areas of technology including:
Microsoft Windows Server and Workstation technologiesNetworking including, firewalls, switching, load balancingBackup and Recovery technologiesVirtualization technology, VMware, CitrixFamiliar with Cloud Technologies Azure, AWSStorage technologies, SAN, NASMicrosoft O365 platform and app suiteSecurity Technology - Multi-Factor Authentication (MFA) and Single Sign-on (SSO) - preferably Duo and OktaUnderstanding of Security and Compliance practices like NIST, HIPPA, PCI, ITIL, Mass 201 CMR 17, etc.Environment Analysis, Assessment writing, Client Presentation and Follow upSecurity Policy design and implementationCertifications in one or more of the above technologies a plus
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