Strategy & Operations Business Partner

Company Overview Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people's lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Using Docusign's Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).

What you'll do Are you a thinker and a self-starter who is always looking for ways to improve a process and move the business forward? In this role, you are responsible for the development, management, and improvement of both new and existing business processes to support the broader field teams globally. This role will own and drive strategic improvement initiatives with cross-functional teams such as Sales, IT, Sales Enablement, Revenue Operations, Product, and Compensation.
This position is an individual contributor role reporting to the Director, GTM Process Strategy & Operations.
Responsibilities Suggest and drive innovative process improvements working with key collaborators across operational and support teamsParticipate as GTM Process representation within various Annual Operational Planning processes and projects to provide process expertise, produce process-related deliverables, and drive successful launchesAct as a SME on standard GTM processes across GTM roles, and serve as a point of escalation for GTM process issues and/or decisioningCreate and maintain key documentation such as process flows, playbooks, and RACIs, while keeping operational efficiency, ease of use, and effectiveness top of mindUnderstand the GTM process architecture of key systems such as Salesforce and evaluate process impacts for Users based on technical buildRecommend clear business requirements for developers as they design technical solutions to address operational inefficiencies and manage communications to all impacted partnersIdentify, catalog, and surface risks with mitigation plans within projects, and own defining and driving next steps to resolutionProvide leadership with project status updates, feedback, and appropriate reporting on key projectsFacilitate decision-making and alignment on proposed process initiatives and solutions Job Designation Hybrid: Employee divides their time between in-office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in-office expectation)
Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law.

What you bring Basic BS/BA degree8+ years work experience in Sales, Operations, Strategy, FPA, Management Consulting, or similar field with a strong exposure to Business Process improvementPreferred Salesforce and other GTM Systems experienceExperience working and planning in a SaaS environment and a public companyExcellent executive presence with demonstrated ability to build digestible messaging executive communications that drive clear decisionsHighly collaborative style and strength in creating/maintaining partnerships in the workplaceStrong ability to create process documentation and visualizationsAbility to effectively communicate with both business and technical teamsDemonstrated success in facilitating executive alignment and presenting to leadershipKnowledge and/or experience with Six Sigma, Agile, or Design Thinking principles methodologies as well as basic sales methodologies such as MEDDIC or SPICEDExcellent written and verbal communication skillsComfortable working in a fast-paced, dynamic environment and managing ambiguity with confidenceStrong analytical, troubleshooting, and problem-solving skills Wage Transparency Pay for this position is based on a number of factors including geographic location and may vary depending on job-related knowledge, skills, and experience.
Based on applicable legislation, the below details pay ranges in the following locations:
California: $122,300.00 - $190,650.00 base salary
This role is also eligible for bonus, equity and benefits.
Global benefits provide options for the following:
Paid Time Off: earned time off, as well as paid company holidays based on regionPaid Parental Leave: take up to six months off with your child after birth, adoption or foster care placementFull Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employmentRetirement Plans: select retirement and pension programs with potential for employer contributionsLearning and Development: options for coaching, online courses and education reimbursementsCompassionate Care Leave: paid time off following the loss of a loved one and other life-changing events Life at Docusign Working here Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what's right, every day. At Docusign, everything is equal.
We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you'll be loved by us, our customers, and the world in which we live.
Accommodation Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at ******.
If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at ****** for assistance.

States Not Eligible for Employment This position is not eligible for employment in the following states: Alaska, Hawaii, Maine, Mississippi, North Dakota, South Dakota, Vermont, West Virginia and Wyoming.

Equal Opportunity Employer It's important to us that we build a talented team that is as diverse as our customers and where all employees feel a deep sense of belonging and thrive. We encourage great talent who bring a range of perspectives to apply for our open positions. Docusign is an Equal Opportunity Employer and makes hiring decisions based on experience, skill, aptitude and a can-do approach. We will not discriminate based on race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, or any other legally protected category.
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