WhatnotWhatnot is the largest livestream shopping platform in North America and Europe to buy, sell, and discover the things you love.
We're building the future of ecommerce, bringing together community, shopping and entertainment.
We are committed to our values, and as a remote co-located team, we operate out of hubs within the US, UK, Ireland, Poland, and Germany today.
We're innovating in the fast-paced world of live auctions from fashion, beauty, electronics to collectibles like trading cards, comic books, and even live plants.
Whatnot has something for everyone.
And, we're growing.
Whatnot has been one of the fastest growing marketplaces and we're hiring forward-thinking problem solvers across all functional areas.
The Commerce Strategy & Operations team reports to the COO and drives business decisions across post-purchase operations, logistics, payments, user experience, trust, and fraud.
In this role you will:
Develop and implement commerce strategies that drive margin optimization and/or growth across the post-purchase experienceManage cross-functional commerce projects in close partnership with the product and engineering teamsIdentify inefficiencies in processes and implement improvements to enhance productivity/reduce costsAnalyze commerce data to provide insights and recommendationsNegotiate contracts and manage vendor performance to ensure quality and cost-effectivenessTeam members in this role are required to be within commuting distance of our New York, NY, Los Angeles, CA, or San Francisco, CA hubs.
Curious about who thrives at Whatnot?
We've found that low ego, a growth mindset, and leaning into action and high impact goes a long way here.
As our next Commerce Strategy & Operations Manager you should have:
Bachelor's degree in Business Administration, Operations Management, or a related field; MBA preferred7+ years of experience in strategy and operations roles (eg consulting, finance, GM, Operations)Excellent project management skills, with the ability to handle multiple projects simultaneouslyStrong understanding of commerce operations and process optimizationProficient in data analysis and reporting toolsExceptional leadership and team management skillsStrong communication and interpersonal skillsAbility to think strategically and execute methodicallyExperience with SQL and analytics tools like Looker, Sigma, Hex is a plusFor US-based applicants: $160,000/year to $210,000/year + benefits + equity
The salary range may be inclusive of several levels that would be applicable to the position.
Final salary will be based on a number of factors including, level, relevant prior experience, skills, and expertise.
This range is only inclusive of base salary, not benefits (more details below) or equity.
Flexible Time off Policy and Company-wide Holidays (including a spring and winter break)Health Insurance options including Medical, Dental, VisionWork From Home SupportHome office setup allowanceMonthly allowance for cell phone and internetCare benefitsMonthly allowance on both food and wellnessAnnual allowance towards ChildcareLifetime benefit for family planning, such as adoption or fertility expensesRetirement; 401k offering for Traditional and Roth accounts in the US (employer match up to 4% of base salary) and Pension plans internationallyMonthly allowance to dogfood the app16 weeks of paid parental leave + one month gradual return to work *company leave allowances run concurrently with country leave requirements which take precedence.Whatnot is proud to be an Equal Opportunity Employer.
We value diversity, and we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, parental status, disability status, or any other status protected by local law.
We believe that our work is better and our company culture is improved when we encourage, support, and respect the different skills and experiences represented within our workforce.
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