As the Styling Team Manager, you'll have a key role in shaping our client's experience and the future of our teams and company. In this role, you must be proactive, because you'll be in the driver's seat. Your goal is to ensure that we consistently deliver a top-notch styling experience to our clients. This success should directly translate into client growth and satisfaction. You'll be instrumental in making sure we earn our client's business over and over again. Role Expectations:This is a fast-paced, high-impact role at the heart of our mission. The role requires 1) solutions-oriented thinking 2) adept management of a growing, diverse remote team, and 3) development of strong quantitative skills. This role can be demanding. You'll be expected to push your team to continuously improve. We want our Managers to not just identify issues, but more importantly, design and implement solutions! You'll take charge of building out the Styling team. You'll work closely with other functions. You will develop and sharpen your ability to lead, coach, and support a dynamic team. You are adept in the ability to read charts, interpret them, and make smart decisions based on data and styling behaviors. Finally, as our team and company evolve, we want you to be prepared to evolve as well. Being a Styling Manager at a dynamic e-commerce startup is an exhilarating opportunity. It's a role that blends people management, and creativity with strategy, allowing you to craft a personal experience for millions of petite women. Every day presents a new challenge to ensure we are exceeding client expectations. You're at the forefront of a retail revolution, leading a team of passionate stylists, and together, creating trends that resonate with a unique and underserved market. This position is more than just management; it's about making a tangible impact in the lives of our clients, empowering them through fashion, and driving significant growth in an innovative, fast-paced environment. As a manager, you're shaping individuals, teams, and the future of our company. This role is onsite at our San Francisco Office, full time. Your Responsibilities:Own Key Metrics and take actions to drive improvementsUse Data, Analytics, and styling behaviors to determine what levers to pull Implement new structures and processes that leads to improved metrics and overall client experienceScale Styling Org to meet client demand. Account for different scenarios by planning for growth based on various forecasts for the next 3/6/12 months. Execute growth plan and make adjustments as neededManage, lead, and inspire our team of Team Leads, Senior Stylists, and Stylists to ensure they are meeting/exceeding goals for individual performance, team success, and team moraleWork with the Team Leads Styling Leaders to manage the daily and weekly ebb and flow of the team workload so that we hit our goals.Design and implement coaching structures so Team Leads to manage performance, take corrective action and drive consistency amongst teamHiring + Training: Effectively grow the Styling Org with quality candidates to keep up with growing startup needs.Attract new clients and drive repeat user ordersMaintain and improve our reputation as a top-tier styling service.Provide feedback to cross functional partners, Merchandising team based on client and stylist feedbackResearch competitors offerings, how their Styling operations run, and how happy or unhappy their clients are with various aspects of their styling service in order to inform our teamImprove Client Retention Rate continuously from month to month to drive up client loyalty and reduce Churn Rate.Collaborate closely with other teams including CX, Operations, Merchandising, Product Development, Marketing, and EngineeringRequirements:You have an eye for detail and qualityExperience with leading, coaching and supporting large, dynamic teamsExperience with implementing training/coaching programs for large teamsAbility to come onsite, frequency TBDStrong analytical background and well versed in Google Sheets/Excel functions like pivot tables, vlookup You are well versed in building presentations in Google SlidesYou work well independently and collaboratively in a fast paced environmentCompensation and Benefits:Base salary (68-85K based on experience) and opportunity to earn performance-based bonusesFlexible PTO policyBenefit coverage for medical, vision, and dental401k matchingPre-tax commuter benefitEmployee discount on Short Story merchandiseOpportunity to move up to more senior positions within the company
