GENERAL JOB DESCRIPTION: Under direct supervision of Coordinator of Information Technology Services, provides computer and network technical support to school and administrative sites; performs skilled duties in the repair and installation of computers, peripherals and related equipment; installs, configures and maintains software; under the supervision of district office technical staff, maintains an ongoing reserve stock of computer and peripheral components; provides information and instruction in the use and operations of computers and related equipment; will be responsible to perform other computer and network duties as assigned.
SUPERVISION OVER : None EXAMPLES OF ESSENTIAL DUTIES: Installs, troubleshoots, and repairs computers, components, and all other related hardware Installs, configures, and troubleshoots computer software Configures and connects computers to communicate with Internet and District local and wide-area-network Using the work order system, plans and organizes assigned tasks Maintains a variety of records and prepares reports Performs routine and preventive maintenance of hardware and software, Coordinates with vendors and administration; Works closely with district technology staff Understands and carries out oral and written directions Establishes and maintains cooperative working relationships Other duties as assigned SPECIFIC QUALIFICATIONS Knowledge of : Office productivity software, including Windows 95/98, 2000, XP, MS Office, Outlook and Internet Explorer; computer and peripheral hardware components; and basic networking principles.
Ability To : Use the methods, tools, and utilities for repairing and servicing computer systems and peripherals; troubleshoot and resolve computer hardware, software, and network problems; read and interpret technical specifications; rescue and retrieve computer files, (some of a confidential nature); schedule and meet deadlines with a minimum of technical assistance; ensure user needs are met in a timely and satisfactory manner Drive a motor vehicle safely; speak and write effectively; maintain cooperative relations with staff, user groups, vendors, and school personnel; pass District administered test with a 70% or better.
MINIMUM QUALIFICATIONS Experience: Three years of experience in the installation, maintenance and repair of computer systems, peripherals and computer software in a networked environment is required.
Education High School diploma, supplemented by course work or training in the maintenance and repair of computer systems, software, or peripherals is desirable.
Job Description Technology Support Specialist Page Two Physical: Good physical condition as determined by pre- and post-employment inquiries and health report; must pass District physical examination, which includes drug screening; provide proof of negative TB test at time of hiring.
Licenses: Valid California Motor Vehicle Operator's license.