About the Internship The Technology Department is looking for a Customer Experience intern to join their team! The Technology Department delivers effective, sustainable solutions and support to the Port Authority and is knowledgeable, proactive, and responsive to the Port Authority's current and future technology needs. This internship will allow the perspective candidate to gain hands-on experience with the customer service team managing the lifecycle of computer assets, maintaining computer compliance and supporting the agency's essential operations. The candidate will learn how to use the ServiceNow platform to manage, monitor and optimize processes and workflows and assist in maintaining asset compliance and supporting the agency's essential operations. Responsibilities Assist with managing computer assets (desktops, laptops, monitors, printers, mobile phones) from procurement to disposition. This includes full lifecycle management, inventory management and data analysis.Assist with reviewing ServiceNow tickets. Analyze aging tasks/tickets to identify overdue or pending tickets and engage with the appropriate resolvers or support teams to follow up on tickets that require attention.Assist with customer service survey reviews. Review feedback related to IT services or support incidents to understand the user experience and identify areas of improvement.Assist with evaluating generic service requests to ensure they are categorized correctly and aligned with the appropriate IT service processes. Assist in updating and maintaining the internal knowledge base.Assist the ServiceNow team to support the internal business units and other stakeholders with various projects including analyzing business processes, gathering requirements from stakeholders, building reports, and collaborating with the team to design solutions. Minimum Qualifications Enrollment at a college/university through Summer 2025 and into the Fall 2025 semesterMajor in Information Systems or a related discipline Desired Qualifications Proficiency in using Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, Teams, SharePoint, OneDrive, Power BI, etc.)Ability to meet deadlines, work independently or within a team, and prioritize workStrong written/oral communication and interpersonal skillsWillingness to learn and develop new skills Internship Details The start date will be Thursday, May 29, 2025The internship will last approximately 12 weeks, ending on Friday, August 22, 2025This is a full-time internship (5 days per week at 7.25 hours per day)The format is expected to be hybrid Selection Process Only applicants under consideration will be contactedIf selected to move forward, the hiring team will reach out directly to schedule 1-2 interviewsDifferent internships will have different timelines for interviews Compensation & Benefits The hourly rate range is $17.63 to $29.57 (the exact rate will be determined by internship type and rising school year)Ability to opt in to the New York State and Local Retirement SystemAccess to Employee Business Resource Groups Facility ToursCareer PanelsSocial/Networking Events