About the Internship The Aviation department is looking for a summer intern to join the Customer Experience (CX) unit. The CX unit is responsible for developing the department's customer experience strategy, standards, and programs for our airports, measuring performance on CX metrics, and ensuring a high standard of service delivery across our airports. The CX unit serves as a content expert on CX trends and best practices, manages customer survey and data collection programs, and coordinates with stakeholders across the airport system to ensure that CX strategy is integrated in project designs and operational plans. The summer intern will contribute to the Aviation CX unit in conducting market research and data analysis. Responsibilities Lead a survey focused on the arriving passenger experience, including finalizing the survey questionnaire and survey collection planConduct customer-facing surveys at airportsCoordinate with other interns and Port Authority staff to assist in conducting surveysValidate and analyze data collectedSummarize results and findings Minimum Qualifications Enrollment at a college/university through Summer 2025 and into the Fall 2025 semesterWhile this internship is based at 4 World Trade Center, it will also require traveling to Port Authority airports as needed.Ability to perform some work outside of standard business hours. (i.e. evenings or weekends). Comfortable interacting with customers. Desired Qualifications Strong communication skillsAbility to engage directly with customers in a friendly and professional mannerInterest in data collection, management, and visualizationExperience in basic quantitative analysis, including proficient use of Microsoft ExcelSelf-starter with strong organizational and writing skills Internship Details The start date will be Thursday, May 29, 2025The internship will last approximately 12 weeks, ending on Friday, August 22, 2025This is a full-time internship (5 days per week at 7.25 hours per day)The format is expected to be hybrid, partially in-person and partially virtual Selection Process Only applicants under consideration will be contactedIf selected to move forward, the hiring team will reach out directly to schedule 1-2 interviewsDifferent internships will have different timelines for interviews Compensation & Benefits The hourly rate range is $18.07 to $27.21 (the exact rate will be determined by internship type and rising school year)Ability to opt in to the New York State and Local Retirement SystemAccess to Employee Business Resource Groups Facility ToursCareer PanelsSocial/Networking Events